Director of IT

Director of IT

543454

Information Technology

Full time

Mandarin Oriental, Marrakech

MANDARIN ORIENTAL

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide. The Group is increasingly recognised for creating some of the world's most sought-after properties, providing 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design, a strong sense of place, and luxury hotels right for their time and place.

MANDARIN ORIENTAL, MARRAKECH

Mandarin Oriental, Marrakech, is set among 20 hectares of landscaped gardens filled with the scent of 100,000 roses. The snow-capped Atlas Mountains provide a stunning backdrop. Located just 10-minute drive from the city's heart and the historic Medina, the hotel offers 56 private villas inspired by Berber and Andalusian-Arabic influences. All have secluded walled gardens, swimming pools and hot tubs, extensive areas for sunbathing, and shaded alfresco dining. Seven additional spectacular suites, each with its own rooftop plunge pool, feature panoramic vistas of the gardens and the surrounding countryside. There are a variety of exceptional restaurants and bars and a world-class spa offering the Group's renowned signature treatments and treatments inspired by Moroccan traditions. The group's unparalleled service, allied to the best traditions and hospitality of the Moroccan Kingdom, completes the luxury experience.

We are seeking an experienced Director of IT to join our team.

Overview

The hotel Director of IT is responsible for the compliance of the Information Technology and Audio Visual environment within the hotel or hotels they are responsible for. This includes, but not limited to Payment Card Industry (PCI) regulations, local data regulations, network security compliance and regulations, end of life management and planning, project management, budget planning, compliance with the MOHG Product Standards and Guidelines, external and internal audit compliance and routine task management.

The Director of IT is the main technical interface between the hotel operations and the corporate function of Mandarin Oriental Hotel Group.

The Director of IT responsibilities are generally separate from the hotel(s) IT Support team and should be available weekdays for escalation, colleague engagements, and corporate IT critical tasks or follow up.

Breakdown of Responsibilities

Executive Summary

Budgeting, Projects, Risk Management, Task Management, Lifecycle Management, Cybersecurity & PCI Compliance, Hotel Executive Business Partner, MOHG IT Interface, Strategic Alignment. Internal & External Audit Compliance.

General IT Management

• Hotel Operation, Policy & Procedure Management

• Hotel IT Operating Cost

• Vendor Relationship & Contract Management

• MOHG Product Standards & Guidelines Enforcement

• Business Requests, Strategy & Relationship Management

• Innovation & Local Solution Management

• Executive & Operations Meetings

• Corporate IT Meetings

• IT Preventative Maintenance Program Management

IT Support

• IT Routine Task List Management

Audio Visual

• Audio Visual Equipment Life Cycle Management

• Audio Visual Vendor Relationship & Contract Management

IT Team Management

• IT Department Resource Management

• Talent Development

• IT Team Orientation

Project Management

• Major Project Management

• Hotel Five Year Capital Expenditure Plans

Cyber Security and Compliance

• Cybersecurity Management

• Internal & External Audit & Compliance Management

• Cybersecurity Risk Management

• Incident Response Management

• Local Regulations Compliance Management

• BCP Planning & Drill Run

• MOHG Security Control Enforcement Management

• Technology Life Cycle Management

Network Management

• Basic network configuration

• WIFI configuration

• Configuration Review