Customer Support Advisor

il y a 2 semaines


Marrakech, Marrakesh-Safi, Maroc Twily Temps plein

We are a fast-growing digital company specializing in the development of innovative technological solutions designed to support our clients' success.

Our young, passionate, and ambitious team fosters a collaborative, caring, and excellence-driven work environment.

Are you just starting your career and looking for a position where you can grow quickly? Join a rapidly expanding digital company and develop your skills within a team that values potential and supports your development.

Your Role

As a Customer Support Advisor, you will assist our users daily and ensure a smooth, simple, and pleasant experience. You will be at the heart of the customer relationship and contribute directly to the quality of our services.

Your Missions

  • Respond to customer requests via chat, email, and phone.
  • Identify issues and provide clear, effective solutions.
  • Collaborate with the technical team on more complex topics.
  • Contribute to writing user guides and support resources.
  • Report user feedback to help improve our products.

Your Profile

  • Bac+2 degree or equivalent (junior candidates welcome).
  • Comfortable with digital tools and SaaS environments.
  • Strong customer service mindset, eagerness to learn, and clear communication skills.
  • Basic knowledge of IT or an interest in technical subjects is appreciated.

What We Offer

  • A training-focused environment to help you grow quickly.
  • A supportive, motivated team ready to guide you as you develop your skills.
  • A versatile position that will help you build strong customer expertise.
  • Real opportunities for growth within a rapidly expanding company.

Job Type: Full-time


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