Customer Success

il y a 12 heures

Marrakech, Marrakesh-Safi, Maroc ChargePay Temps plein

Role Overview

Join our technology solutions team as a Client Success Intern for a 3-month internship. You will help onboard clients, support day-to-day adoption, and build strong relationships with customers and partners. You will also collect feedback and reviews to improve the product and customer experience.

Key Responsibilities

  • Support client onboarding and implementation

  • Assist with ongoing support, training, and best practice guidance

  • Build relationships with clients and partners, understand goals and pain points

  • Proactively reach out to gather feedback, reviews, and product insights

  • Collect and organize testimonials and success stories

  • Monitor customer satisfaction and flag issues quickly

  • Help identify ways to improve retention and product adoption

  • Share customer insights with the product and engineering teams

  • Help create support documentation, FAQs, and help resources

  • Participate in regular check-ins with customers

  • Track basic success metrics and report weekly highlights

  • Advocate for customer needs internally

Profile Required

  • Strong written and verbal communication skills in English

  • Friendly, professional, and customer-first mindset

  • Organized, detail-oriented, and reliable follow-through

  • Comfortable learning software tools and working in tech environments

  • Strong problem-solving skills

  • Able to build trust with different types of clients

  • Self-motivated, able to work independently in a remote setup

  • Prior experience in customer support, client relations, or success is a plus

  • Bachelor's degree in progress or equivalent experience

What We Offer

  • 3-month internship, fully remote

  • Flexible working hours

  • Hands-on experience in client success and B2B SaaS

  • Direct exposure to product and growth teams

  • Clear ownership and real impact on customer outcomes

  • Competitive internship compensation

Job Type: Internship

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