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Trilingual junior customer service specialist english, french and arabic night shift fix
Il y a 2 mois
Junior Customer Service Specialist
Join our dynamic team as a Junior Customer Service Specialist and contribute to delivering exceptional customer support services across various industries.
We are seeking enthusiastic individuals to join our team and help us succeed in our leading international fintech project.
Position Overview:
As a Junior Customer Service Specialist, you will play a key role in our team, providing essential support to our valued clients.
The ideal candidates for this role are individuals with similar experiences, however we also welcome fresh graduates with relevant backgrounds to showcase their potential, enthusiasm and prove their abilities.
We are on the lookout for individuals who are committed to self-improvement and are not afraid to employ innovative AI tools in their daily work to drive progress.
A passion for customer service, good computer and multitasking skills are essential for succeeding in this role.
This is an excellent opportunity to boost your career and gain valuable experience in a High-Tech industry.
Responsibilities:
- Serve as the primary contact for customers, promptly addressing inquiries and concerns through various communication channels.
- Collaborate with team members and supervisors to escalate complex issues for timely resolution.
- Maintain accurate and detailed customer records using our CRM software.
- Perform routine daily tasks using AI tools to enhance efficiency and productivity.
Requirements:
- Good computer skills and familiarity with standard software applications.
- Excellent verbal and written communication skills in English, Arabic and French. Additional languages would be advantageous.
- Demonstrate enthusiasm for learning and growing in a customer service role.
- Prior customer service experience is advantageous.
- Proven familiarity and experience with AI tools like ChatGPT and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.
What We Offer:
- Competitive starting salary.
- Ample opportunities for career advancement.
- Comprehensive training program to enhance your customer service skills.
- Learning opportunities and the freedom to experiment with AI tools.
- Collaborate in a dynamic and supportive international team.
- Enjoy flexible rotating shifts.
