Order Taker

il y a 2 jours

Marrakech, Marrakesh-Safi, Maroc Mandarin Oriental Temps plein 20 000  - 25 000  par an

At Mandarin Oriental, Marrakech, we are committed to delivering legendary service and creating unforgettable experiences for our guests. To support our In-Villa Dining team, we are looking for a dedicated and service-oriented professional to join us as an In-Villa Dining Order Taker.

Key Responsibilities

  • Handle all In-Villa Dining guest calls in a courteous, efficient, and professional manner.
  • Accurately take food and beverage orders, ensuring special requests and preferences are noted and communicated to the team.
  • Coordinate with service and kitchen colleagues to guarantee timely and flawless delivery.
  • Ensure menus, knowledge of offerings, and promotions are always up to date.
  • Maintain Mandarin Oriental's service standards, reflecting our values of excellence, empathy, and discretion.
  • Follow all safety, hygiene, and security procedures.

Requirements

  • Previous experience in F&B service or a call-taking role within luxury hospitality.
  • Excellent communication skills in Arabic, French and English.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • A warm, polished, and professional demeanor with a genuine passion for guest service.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.

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