GX & Growth Lead

il y a 2 semaines

Casablanca, Casablanca-Settat, Maroc Glovo Temps plein 600 000  - 1 200 000  par an

YOUR MISSION

Glovo is looking for a talented and experienced Glover Experience & Growth Lead within the Supply Operations team, based in Casablanca. Alongside with the operations team, the GX and Growth Lead will be responsible for developing and improving couriers (Glovers) end-to-end lifecycle across the country.

THE JOURNEY

  • Be responsible for the whole lifecycle of a courier : acquisition of new couriers, their onboarding workflow, retention and loyalty program
  • Provide couriers acquisition needs based on the trend and seasonality (e.g. major events, eids etc.)
  • Generate market insights from focus groups, surveys, and others.
  • Optimize acquisition strategy, budget and channels based on performance and priority
  • Ensure couriers materials are not running out of stock to cover for new onboardings or replacements
  • Responsible for implementation of loyalty programs for couriers (benefits and rewards, timeline) and negotiating local benefits and perks for the Glovers.
  • Responsible for CRM and always-on communications with couriers and developing specific communications for Glovers.
  • Coordinate with brokers for insurance cases progress
  • Provide - along with Regions owners - compliance and fleet operational settings
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Desired Candidate Profile

Professional English and Arabic (classic and Moroccan darija, written and spoken) - you will be the owner of all communications sent to couriers, so Arabic and both darija have no secrets for you

Data-driven approach - You will be challenged but data and metrics are your best back up You love them and leverage them

Communication skills - You will be interacting with many stakeholders and managing relations with couriers (CRM) - adapting the tone and the wordings is a must to bring impact

Critical thinking - You have a business sense, you understand the metrics and can seize the impact on business

Strong team spirit and collaboration - sync with different regions / city owners

Problem solving and pragmatic - at Glovo, we are evolving in a fast paced environment especially when it comes to Operations, you are excited about new challenges and you know how to quickly adapt and driven by problem solving mindset

Mastering Excel Basics - you will be handling some quick analysis and you know how to handle Excel / Google Sheets basic formulas

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