Customer Service Coordinator

il y a 2 jours

Casablanca, Casablanca-Settat, Maroc Elopak Temps plein

PURPOSE

At
Elopak
we are committed to delivering exceptional customer support at every stage of the client journey. We are currently seeking a Customer Service Coordinator to manage customer interactions, ensure efficient issue resolution, and support internal coordination across departments. This role is ideal for a detail-oriented, service-driven professional looking to grow within a dynamic and customer-focused environment.

Key Responsibilities And Accountabilities

  • Respond promptly and professionally to customer inquiries via phone, email.
  • Track and follow up on orders, deliveries, returns, and service requests.
  • Coordinate with internal teams (sales, logistics,finance,…) to resolve customer issues efficiently.
  • Maintain accurate records of customer interactions.
  • Monitor service performance metrics and suggest process improvements.
  • Assist in developing customer service guidelines, FAQs, and support documentation.

Qualifications

  • Bachelor's degree in Customer Support or similar.
  • 1–2 years of experience in a customer support or coordination role.
  • Knowledge of SAP and Microsoft Office.
  • Fluent Arabic, French and English.
  • Very good communication skills and proactivity.

WE OFFER

  • A dynamic and collaborative work environment.
  • Opportunities for growth and career advancement.
  • Competitive salary and performance-based incentives.
  • Social benefits.

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