Customer Service Manager

il y a 5 heures

Casablanca, Casablanca-Settat, Maroc Mondelēz International Temps plein 40 000  - 60 000  par an
Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How you will contribute

You will:

  • Manage the order fulfilment process, respecting the customer segment and channel mix
  • Balance supply constraints and delivery of service levels through cross-functional alignment
  • Use appropriate tools and processes such as availability checks and stock allocation rules
  • Effectively manage new product introductions and product withdrawals to maximise sales and to minimise write-offs
  • Work with cross functional teams to bring better efficiency and process enhancements.
  • Measure performance across Order to cash
  • Ensuring the correct process, systems & capability within Order to Cash as well as customer collaboration framework to best serve our customers.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge :

  • Good numerical, analytical and logical reasoning skills
  • Microsoft office applications
  • High-level of SAP competence
  • A customer-facing role within customer service, logistics or sales
  • Experience in an order-to-cash environment 
  • Experience in customer service, logistics and sales 
  • Good knowledge of the total supply chain/order-to-cash process 
  • Strong analytical and problem-solving skills

More about this role

  • Strong Knowledge of foundational supply chain related processes across the end-to-end supply chain
  • Experience in Continuous Improvement and managing projects
  • Working knowledge and experience in end to end Order to Cash business processes
  • Knowledge of SAP OTC and interfaces to Trade Management, Sales Management and APO
  • Able to influence, negotiate and apply commercial acumen
  • Min 8-10 year's experience in General/Basic Background in Functional Area
  • Experience in Change and Execution Management
No Relocation support availableBusiness Unit SummaryMondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job TypeRegularOrder Management (OTB)Customer Service & Logistics

  • Customer Service Manager

    il y a 5 heures

    Casablanca, Casablanca-Settat, Maroc Mondelēz International Temps plein 40 000  - 60 000  par an

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.How You Will ContributeYou will:Manage the order fulfilment process, respecting the customer...

  • Customer Service Manager

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Ayvens Temps plein 30 000  - 60 000  par an

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Responsible for managing and planning vehicle orders, preparing on-board documents, reassigning traffic offences and managing returns.Check the conformity of vehicule order (protocol discount,...

  • Customer Service Representative

    il y a 5 heures

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 20 000  - 40 000  par an

    Position:Customer Service Representative - Italian speakerJob Description:About US:Join our dynamic Customer Service team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW...

  • Customer Service Representative

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Atracio Temps plein 60 000  - 120 000  par an

    Job DetailsDepartmentSalesLocationMorocco, CasablancaJob TypeSalesExperience2 YearsResponsibilitiesAs a Customer Service Representative at Atracio, you will play a pivotal role in ensuring our clients receive top-notch support. Your primary responsibilities will include:Providing prompt and courteous assistance to clients via phone, email, and live...

  • Junior Customer Service Coordinator

    il y a 5 heures

    Casablanca, Casablanca-Settat, Maroc Elopak Temps plein 100 000  - 250 000  par an

    PURPOSEAt Elopak we are committed to delivering exceptional customer support at every stage of the client journey. We are currently seeking a Customer Service Coordinator to manage customer interactions, ensure efficient issue resolution, and support internal coordination across departments. This role is ideal for a detail-oriented, service-driven...

  • Customer Service Specialist

    il y a 5 heures

    Casablanca, Casablanca-Settat, Maroc OCEAN BRIDGE SHIPPING Temps plein 40 000  - 120 000  par an

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Specialist located in Casablanca-Settat, Morocco. The Customer Service Specialist will handle day-to-day interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities...

  • Ecommerce Customer Service Representative

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc MS2 Global Temps plein 70 000  - 84 000  par an

    POSITION: Ecommerce Customer Support SpecialistLOCATION: Remote, working with a Canadian RetailerHOURS: EASTERN STANDARD HOURS WEEKDAYS/WEEKENDS SHIFTSFIXED TERM: CONTRACT OCT 27th 2025 to JAN 30th 2026SALARY: 7000 MAD/MONTH PLUS 10% COMPLETION BONUSMS2 Global is a boutique consulting firm that specializes bilingual talent in customer service, ecommerce,...

  • customer service agent

    il y a 2 semaines

    Mechouar Casablanca, Casablanca-Settat, Maroc Eastvantage Temps plein 54 000  - 180 000  par an

    We're Hiring: Customer Service Agent We are seeking a dedicated and empathetic Customer Service Agent to provide exceptional support to our clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently while maintaining high satisfaction levels....

  • Country Service Manager

    il y a 5 heures

    Casablanca, Casablanca-Settat, Maroc Diebold Nixdorf Temps plein 40 000  - 80 000  par an

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.The Country Services Manager for Morocco is accountable for delivering...

  • Customer Service Representative

    il y a 5 heures

    Casablanca, Casablanca-Settat, Maroc Nuitee Temps plein 60 000  - 120 000  par an

    About the Role:We're looking for a Customer Service Representative to join our team and help our B2C and B2B clients with their travel needs. The ideal candidate should have at least 3 years of experience in call handling (preferably in a B2C setting) and possess strong communication skills, professionalism in email communication, and a proactive approach to...