Partnership Development Manager

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What this role is all about ?

Today, customer experience is transforming faster than ever. The future belongs to AI-powered agentic platforms that blend automation, intelligence, and human touchpoint orchestration—and Infobip is leading the way.

As a Partnership Development Manager you will focus on contributing to the growth of the region by optimal development and management of partnership programs with the goal of increase revenue generated by existing Partners.

Partnership Development Manager will work with existing Partners to develop go-to-market strategies, establish and track business goals represented in number of new clients (revenue & gross profit) generated for Infobip through those partnerships.

What you'll do?

• Develop local relationship with Partners and facilitate other internal teams to do so when needed
• Forecast business growth, track and analyze existing relationships with our Partners as well as identify further areas of opportunity for growth
• Establish productive, professional relationships with key personnel in assigned partner accounts
• Meet assigned targets for growth in revenue/gross profit through existing Partnerships in their portfolio
• Proactively lead a joint partner planning process that develops mutual performance objectives, financial targets and critical milestones associate with productive partner relationship
• Manage potential partner conflict with other Infobip sales channels by fostering excellent communication internally and externally, and through strict adherence to partner rules and engagement
• Align cross-functional teams in order to ensure partners implementations are on track and successfully delivered
• Ensure Partner certification program is executed as per standards
• Organize and coordinate joint planning sessions and processes with the Partner
• Creates and manages a recurring partner communication strategy, including quarterly business reviews and potential new opportunities and feature updates
• Ensure partner compliance with partner agreements
• Organize Partnership related events and drives similar initiatives/activities related to improvement of Infobip's relationship with the partners
• Enable acquisition of new customers through management of Partnerships and collaboration with Infobip's Sales representatives on all relevant markets where our Partner operates.
• Demonstrate market expertise and a deep understanding of customer's organization to drive customer decisions toward company's solutions and products
• Assists in brand/market awareness and opportunity development by delivering subject matter expertise and thought leadership to the market via forums, conferences, panels and PR activities
• Provide inputs to the PO and Marketing teams about the vertical they are covering, organizes and defines use cases; scales the new processes and approach towards vertical to sales teams in the assigned region or on a global level

What makes you a strong fit?

• 4+ years of experience in partnership management, business development, or strategic account management
• Strong track record of growing partner relationships and driving revenue through joint go-to-market efforts
• Excellent communication and stakeholder management skills, including with executive-level partners
• Ability to lead cross-functional projects and align teams around shared goals
• Proficient in using CRM tools (e.g., Salesforce) and data-driven in managing partner performance
• Fluent in English and French

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

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