Sales Manager

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Main Duties:

• Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target. 
• Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
• Proactively prospecting new accounts for Sofitel Agadir Royal Bay Resort and follow the sales process through to convert into 'producing' accounts.
• Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity. 
• Maintain up-to-date activity and rate information for each account.
• Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
• Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. 
• Ensure property rates sheets are accurate at all times.
• Communicate any obstacles to completing action plans to Director of Sales.
• To arrange and manage familiarization / educational trips in line with business needs.
• Entertain clients and potential clients in hotel outlets to showcase our property and special "Savoir Faire".

Other Duties:

• To assist in the building of an efficient sales team by taking an active interest in their welfare, safety and development.
• To encourage the sales team to maintain good relationships with their colleagues and all other departments.
• To ensure that the team report duty punctually wearing the correct uniform/attire and nametag at all times.
• To ensure the team maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all ambassadors provide a friendly, courteous and professional service at all times.
• To assist in the training of the team ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To supervise the ambassadors within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
• To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditures approved.
• To ensure that all the ambassadors read and understand the hotel's Ambassador Handbook and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
• To respond to any changes in the department as dictated by the needs of the industry, brand or hotel.
• To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend trainings and meetings as and when required.
• To assess situations and to be able to react accordingly through analysis and perspective.

• Bachelor degree in Hospitality / Commerce
• Minimum of 3 years' experience in a similar role, in 5* hospitality industry
• Fluent in Arabic, French and English
• Sales & Negotiation skills
• Customer and Goals driven.

Sofitel Royal Bay Resort Agadir