Security Service Delivery Officer

il y a 4 jours

Rabat, Rabat-Salé-Kénitra, Maroc AXA Temps plein 1 200 000  - 2 400 000  par an

Job Description:

PRESENTATION OF THE CONTEXT / TEAM

Service Management provides transversal converage for all security products within AXA Cyber Defense. Cyber Defense is part of the wider Group Security family. Group Security is responsible for ensuring that AXA remains safe, secure and resilient.

We are a global team, providing entity engagement, governance, communication, escalation and support to ensure that our products are delivered with the highest quality of service.

JOB PURPOSE

We are seeking an experienced Security Service Delivery Officer (SSDO) to join our team.

The SSDM will manage the relationship between entities and AXA Cyber Defense products, conducting regular governance meetings and be responsible for providing reporting, communication, promoting quality of service and taking care of escalations when required.

You will report into the Service Management Executive Manager but will be guided and supported directly for your daily activities by the Service Delivery Manager Lead.

MISSIONS
  • Be a key contact point for delivery of Cyber Defense products into AXA's entities.
  • Provide oversight and macro-coordination of continuous service improvement efforts across the Cyber Defense product organization.
  • Collaborate with Product Managers regarding the operating model of the product and associated ITIL processes, support and RACI.
  • Support collaboration with vendors and support Product Manager for continuous improvement.
  • Work with operational teams to help regularly generate and report on the performance of the products and metrics for Cyber Defense products.
  • Track product SLAs and identify areas of non-compliance to address with the product managers.
  • Support on the communication of the product value and enhancements part of the designed scope of products.
  • Manage governance meeting with entities (specific scope) on Cyber Defense products, sharing and presenting KPIs/SLA and collating questions for follow up.
  • Manage queries, escalation and co-ordination of high impact service incidents.
  • Ensure continuous visibility on service availability and related reporting
  • Provide end to end quality of service for the Cyber Defense products provided to the AXA entities
  • Provide oversight for end-of-project transition to BAU period.

Key Skills

  • Working knowledge of ITIL Service Management concepts and processes, including incident management, change management, problem management, service request management, configuration management (min 4 years experience)
  • Experience in a multi-national and shared services environment with extensive customer experience across all levels of an organisation
  • Experience in delivery processes, including lifecycle controls (e.g. Design, Pilot, Acceptance) and Project Management
  • A good understanding of information/cyber security products and services
  • Strong task management with a focus on deliverables
  • Ability to execute regular governance meetings with many stakeholders
  • Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively.
  • Good interpersonal and communication skills, works effectively as a team player.
  • Ability to function effectively in a matrix structure.
  • Fluent in English

  • Security Service Delivery Officer

    il y a 1 semaine

    Rabat, Rabat-Salé-Kénitra, Maroc AXA Global Business Services (AXA GBS) Temps plein 40 000  - 60 000  par an

    JOB PURPOSEWe are seeking an experienced Security Service Delivery Manager (SSDM) to join our team.The SSDM will manage the relationship between entities and AXA Cyber Defense products, conducting regular governance meetings and be responsible for providing reporting, communication, promoting quality of service and taking care of escalations when...

  • Field Security Coordination Officer, NOCJob ID

    il y a 1 semaine

    Rabat, Rabat-Salé-Kénitra, Maroc Urban Resilience Hub by UN-Habitat's CRGP Temps plein 20 000  - 40 000  par an

    Org. Setting and ReportingThe United Nations Department of Safety and Security (UNDSS) is responsible for providing leadership, operational support and oversight of the United Nations Security Management System (UNSMS) globally. As a global leader in security risk management principles, UNDSS enables the safe and effective delivery of United Nations System...

  • Field Security Coordination Officer, NOC

    il y a 1 semaine

    Rabat, Rabat-Salé-Kénitra, Maroc United Nations Temps plein 30 000  - 60 000  par an

    Org. Setting and ReportingThe United Nations Department of Safety and Security (UNDSS) is responsible for providing leadership, operational support and oversight of the United Nations Security Management System (UNSMS) globally. As a global leader in security risk management principles, UNDSS enables the safe and effective delivery of United Nations System...

  • SAF - Security engineer Expert

    il y a 4 jours

    Rabat, Rabat-Salé-Kénitra, Maroc AXA Temps plein 120 000  - 240 000  par an

    Job Description:The Security Shared Services team is responsible for executing comprehensive security assurance assessments, leveraging deep expertise in identifying, evaluating, and mitigating security risks. The team ensures robust risk management practices and drives continuous improvement in security posture through effective assurance management.Primary...

  • Security Desk Expert

    il y a 4 jours

    Rabat, Rabat-Salé-Kénitra, Maroc AXA Global Business Services (AXA GBS) Temps plein 120 000  - 240 000  par an

    AXA GBS MOROCCOPresent in Morocco since 2009, AXA GBS MOROCCO ( Ex- AXA Group Operations Morocco) is an offshoring entity. With more than 300 employees and its various centers of expertise operating in the fields of IT, Project Management, Finance and Human Resources, AXA GBS MOROCCO supports AXA entities in carrying out its mission.JOB POSITION :You will...

  • Cyber Security Manager

    il y a 4 jours

    Rabat, Rabat-Salé-Kénitra, Maroc AXA Temps plein 40 000  - 60 000  par an

    Job Description:Position Mission:As a Manager in Security Technology & Operations, your primary mission is to lead the implementation of technology-driven security initiatives and manage the operational aspects of the security infrastructure. You will possess expertise in implementing security technologies, managing cybersecurity operations, and ensuring the...

  • Investment Officer – Manufacturing and Services Sectors

    il y a 4 jours

    Rabat, Rabat-Salé-Kénitra, Maroc World Bank Group Temps plein 60 000 $US - 120 000 $US par an

    Investment Officer – Manufacturing and Services Sectors Job #: req34608Organization: IFCSector: InvestmentGrade: GG Term Duration: 3 years 0 months Recruitment Type: International RecruitmentLocation: Rabat,MoroccoRequired Language(s): English, French Preferred Language(s):Closing Date: 10/28/2025 (MM/DD/YYYY) at 11:59pm...

  • Chief Consumer Officer

    il y a 1 semaine

    Rabat, Rabat-Salé-Kénitra, Maroc Maroc Telecom Temps plein 900 000  - 1 200 000  par an

    Maroc Telecom recrute un Chief Consumer Officer (CCO)Maroc Telecom, acteur de référence dans le secteur des télécommunications au Maroc et en Afrique Subsaharienne, recherche unChief Consumer Officer (CCO)Le Chief Consumer Officer (CCO)pilote la stratégie consommateurs de l'entreprise afin d'assurer la croissance du chiffre d'affaires, des parts de...

  • Responsable Back Office

    il y a 1 semaine

    Rabat, Rabat-Salé-Kénitra, Maroc AIHUB Coworking Space Temps plein 42 000  par an

    Récapitulatif de l'offre d'emploiAI HUB, centre dédié à l'intelligence artificielle et à l'innovation à Rabat, recrute un(e) Responsable Back Office & Management afin de renforcer son équipe et assurer la bonne gestion administrative, organisationnelle et opérationnelle de ses activités.Missions principalesLe/la Responsable Back Office &...

  • Chargé administratif back office

    il y a 6 jours

    Rabat, Rabat-Salé-Kénitra, Maroc Multinationale Temps plein 150 000  - 250 000  par an

    Dans le cadre de notre développement, nous recrutons pour le compte de notre client un(e) Chargé(e) Administratif Back Office rigoureux(se) et motivé(e) pour rejoindre notre équipe à Rabat. Vous assurerez le bon fonctionnement des opérations administratives en soutien aux services front office, en garantissant la qualité et la fiabilité des processus...