FBO Manager – Morocco

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary
The FBO Manager - Morocco (Multi-Stations) is responsible for the overall operational performance, service quality, and customer experience across all PrivatPort FBO locations in Morocco. The role ensures harmonised procedures, consistent premium service delivery, and VVIP-level customer experience across all stations serving private aviation passengers and crews. The FBO Manager guarantees full compliance with international safety, security, quality, and IS-BAH standards, while driving a strong culture of service excellence, leadership, and standardisation across the country.

Your activities

• Provide operational oversight of all Moroccan FBO stations (TNG, RBA, RAK, CMN), ensuring alignment, performance, and compliance with PrivatPort standards, IS-BAH, and local regulations.
• Act as the national reference for FBO operations, maintaining regular presence across stations.
• Standardise and continuously improve procedures for flight handling, passenger and crew services, and lounge operations, ensuring premium and consistent service delivery.
• Own VVIP service quality, ensuring bespoke, discreet experiences and overseeing sensitive or high-profile movements when required.
• Drive a strong service culture focused on anticipation of client needs and excellence.
• Treat crew satisfaction as a key KPI, implementing initiatives to enhance crew experience and managing feedback.
• Ensure full coordination of ground handling and FBO activities, including flight file validation (J-1) and passenger processes.
• Enforce safety, security, and confidentiality standards, supporting SMS, Quality Management, and IS-BAH compliance.
• Lead, coach, and develop FBO teams, ensuring consistent grooming, behaviour, and luxury service standards.
• Manage supplier relationships, local negotiations, service quality, and cost control.
• Support budgeting, monitor operational costs, validate invoices, and oversee billing accuracy.
• Produce operational and performance reports (KPIs, service quality, incidents).
• Act as functional administrator for FBO systems (e.g. FBO One), ensuring accurate data and reporting.

Your profile

• Education: Minimum Bac +5 in Management, Aviation, Luxury Hospitality, Tourism, Business Administration, or equivalent.
• Experience: Minimum 5 years' experience in Executive Aviation, FBO or private aviation handling, or in luxury hospitality, VIP brand services, or high-end tourism, with proven exposure to VVIP and high-profile clientele.
• Languages: Fluent French and English (mandatory); Arabic mandatory; additional languages highly valued.
• Leadership & Service: Strong leadership presence with an excellent luxury / VVIP service orientation.
• Operational Excellence: Ability to standardise, upscale, and maintain consistent service quality across multiple locations.
• Professional Conduct: High level of discretion, professionalism, and confidentiality.
• Communication: Strong interpersonal and communication skills across multicultural environments.
• Decision-Making: Stress-resistant with sound judgment and effective decision-making abilities.
• Presentation: Excellent personal presentation and grooming standards.
• Mobility: High level of mobility and flexibility.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Join Swissport today and be part of a team that connects the world of aviation