Operations Coordinator, Middle East

About Us

G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About the Role

Reporting to the Director of Operations, Middle East & North Africa, the Operations Coordinator is responsible for processing and confirming all reservations throughout a G Adventures' tour, enabling a successful trip for our tour staff and passengers.

This is a hybrid role based out of Morocco where a set number of days is required in the Marrakech office as set by the region.

What You'll be Doing

• Communicate all significant trip details to vendors, suppliers, tour staff and other relevant individuals in preparation for a trip
• Monitor department email accounts as requested, actioning emails according to priority
• Identify problems in the operations process and resolve them in a quick and timely manner
• Accurate validation of trip budgets
• Actioning questions from the Inside Sales department concerning trips
• Develop a thorough understanding and capability of all departmental administrative tasks
• Other duties as assigned by the Director of Operations, Middle East & North Africa
• Carry the Operations Emergency Phone on a rotational basis
• Evaluate current operational performance and provide a strategic plan for improvements
• Assist the Director of Operations, Middle East & North Africa in day-to-day coordination, and management of business operational activities
• Handle financial tasks, including processing all tour staff expenses, in a timely and efficient manner
• Help prepare for and assist with the tour staff recruitment, trainings, and provide the tour staff with the needed support
• Liaise with our supplier, build and maintain an efficient and strong work relationship
• Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment

What you'll need

• At least 1 year in the Tourism industry
• Superior attention to detail and accuracy
• Positive attitude and the desire to be part of a close-knit and effective team
• Exceptional English written and oral communication
• Advanced organisational, time management and problem solving skills
• Intermediate knowledge of Excel and general computer skills
• Ability to adapt to an environment that is subject to constant change
• Solid knowledge of the Travel industry and geography of the region
• An understanding and commitment to customer service

What do we offer you?

• Competitive salary commensurate with the role
• Competitive benefits package
• Birthday day off
• Vacation time for you to recharge
• Enhanced Parental Leave
• Learning and growth opportunities
• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.