guest experience supervisor

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

Guest Experience Supervisor– Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

About Four Seasons Hotels and Resorts:

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing.  At Four Seasons, we are powered by people and our culture enables everything we do.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:

This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

The Role of the Guest Experience Supervisor:

We currently have an opportunity for a talented and creative Guest Experience Supervisor to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco

As a Guest Experience Supervisor, Your Responsibilities Are

• Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other

employees.

• Assist in showing all guests to their rooms in accordance with their requests and the Four Seasons standards.
• Handle guest problems or complaints by understanding the problems with all aspects, following up the results

and making sure to solve the problems with 100% guest satisfaction.

• Be attentive to guests needs and find pride and purpose in providing exceptional service and product; to

anticipate guests personal preferences and the ability to exceed expectations.

• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of Front Desk and

Concierge and Lobby coverage.

• Accommodate all guest requests expediently and courteously follow up with designated hotel personnel to

ensure completion of request.

• Be proactive in offering to work additional shifts or hours considering organizational demands.
• Be proactive in seeking to acquire knowledge to improve overall job effectiveness.
• Be a role model for group work; go out of your way to help others without being asked.
• Follow up with your team and provide a full support whenever necessary and ensure their responsibilities are

fulfilled to the best of their capabilities. Report any challenges to the Guest Experience Manager or the Manager

on Duty.

• Act as the main driver for the overall Guest Experience; constantly looking for ways to improve the Guest

experience, drive exceptional moments and personalisation.

• Act as the main point of contact for Elite, HRG & VIP guests as highlighted by the Guest Experience Manager,

FOM or DOR.

• Operational:

Maintain Complete Knowledge Of

• All Hotel restaurant food concepts, menu price range, dress code and ambiance.
• All Hotel room and suite types, numbers/names, layout appointments, amenities and locations.
• Knowledge of daily VIP In house and expected arrivals/departures.
• Local events, attractions, holiday schedules.
• Greet, welcome and anticipate every guest needs.
• Ensure proper communication between the Guest Experience Team, reception, concierge, bell services,

housekeeping and engineering.

• Review all VIP guest arrivals 3 days in advance and ensure that the Rooms/Suites are assigned according to

preferences and any special requests. Ensure to provide pre-arrival communication to all VIPs and coordinate

their requests with other departments.

• Crosscheck allocations, amenities on a daily basis for all necessary guests in accordance with their status to the

hotel and ensure co-ordination with the Room Service at all times.

• Ensure that VIP rooms are walked prior to arrival to check the HK setup, Amenity setup & any special touches

extended.

• Personally welcome all VIP guests & follow up with them throughout their stay.
• In the absence of the Guest Experience Manager attending morning meeting to brief the Hotel on the VIP's.
• Be the life and soul of the lobby/public areas, creating a positive environment and maintaining and engaging,

approachable, helpful and friendly demeanour to colleagues and guests alike.

• Assisting the Front Office Operation during busy periods
• Effectively handle, resolve and refer if necessary, any guest problems or complaints and ensuring the correct

documentation of such information.

Our Ideal Guest Experience Supervisor candidate will have:

We are seeking a talented Guest Experience Supervisor to join our team at Four Seasons Hotel Rabat Kasr Al Bahr

With strong experience in luxury hospitality, you bring a commitment to team growth and a creative vision .

As a natural leader, you embody charisma, warmth, and a dedication to a workplace guided by the Golden Rule. Your passion for supporting others will make you an inspiring Cultural Advocate, empowering your team to consistently deliver outstanding guest experiences.

Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.  As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed "employer of choice."