Customer Experience Representative

il y a 4 jours

Rabat, Rabat-Salé-Kénitra, Maroc The Flex Temps plein 18 000  - 25 000  par an

About The Flex
At
The Flex
, we're on a mission to
revolutionize the global rental industry
. Renting a home should be as easy as buying something on Amazon —
simple, fast, and borderless
.

Our proprietary
Property Management System (PMS)
powers this vision, enabling seamless guest experiences and hassle-free operations for landlords across the world.

We're building a
team of A-Players
— ambitious, proactive professionals who thrive in fast-paced environments and are driven by excellence.

Position Summary
As a
French-speaking Customer Experience Representative
at The Flex, you'll be the first point of contact for our
guests and landlords
, ensuring smooth communication, fast problem resolution, and an exceptional rental experience from start to finish.

You'll manage inquiries, support bookings, and leverage our in-house PMS to deliver efficient, world-class service.

This is an opportunity for someone who is
empathetic, detail-oriented, and passionate about helping people
— someone who takes pride in making every interaction count.

Key Responsibilities

  • Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
  • Booking Assistance: Support guests through the reservation, check-in, and check-out process using our PMS tools.
  • Problem Solving: Investigate and resolve issues efficiently while maintaining a positive and empathetic tone.
  • Knowledge Management: Document all customer interactions, feedback, and resolutions accurately in our system.
  • Collaboration: Work closely with operations and tech teams to identify recurring issues and suggest improvements.
  • Upselling & Retention: Recognize opportunities to enhance guest stays and strengthen long-term relationships with landlords.

What We're Looking For

  • Fluent in French and English (written and spoken).
  • Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
  • Strong communication and interpersonal skills.
  • Highly organized, capable of multitasking and staying calm under pressure.
  • Tech-savvy — comfortable using PMS, CRM, and other digital tools.
  • A problem-solving mindset with empathy, patience, and attention to detail.

Why Join The Flex?

  • Be part of a company that's redefining the global rental experience.
  • Work with a supportive, international, and high-performing team.
  • Real growth opportunities as we scale globally — this is not a dead-end role.
  • Competitive compensation and performance-based incentives.
  • Remote-first, flexible work environment.

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