English-Speaking Call Center Supervisor

il y a 2 semaines

Marrakech, Marrakesh-Safi, Maroc magic one center Temps plein

As part of our growth, we are recruiting an English-Speaking Call Center Supervisor to lead and manage a sales team working on the night shift. MAIN MISSION: As a Supervisor, you will play a key role in driving commercial performance. Your mission is to support, coach, and motivate sales agents in order to achieve and exceed assigned targets, while ensuring quality standards and operational excellence. KEY RESPONSABILITIES: Supervise, motivate, and lead a team of English-speaking sales agents Monitor individual and team performance (KPIs, targets, quality) Provide daily coaching through call monitoring, feedback, and action plans Identify performance gaps and implement corrective actions Ensure compliance with scripts, procedures, and quality standards Prepare and deliver regular performance reports to management Foster a positive, structured, and results-driven work environment

Profil Recherché

Bachelor's degree or higher (Bac +2 minimum) in Business, Management, or related fields

At least 1 year of experience in a similar supervisory role within a call center

Excellent command of English (spoken and written)

Strong leadership and people management skills

Proven ability in coaching and performance development

Highly organized, results-oriented, and resilient under pressure

Comfortable with CRM tools, dashboards, and performance tracking

Team-oriented mindset, professionalism, and strong communication skills

Experience in international sales or outbound call centers is a strong plus

Avantages sociaux et autres

WHAT WE OFFER:

Permanent contract (CDI) with social benefits

Attractive salary + performance-based bonuses

Dynamic, structured, and fast-growing work environment

Real career growth and internal promotion opportunities

Autonomy, responsibility, and recognition based on results

Ongoing training and management support

Interested ?

Send us your CV and join a fast-growing company where performance, leadership, and human values go hand in hand.

Amplitude horaire

Monday to Friday - Night shift

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