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Bilingual Customer Service Associate – Italian/English

il y a 2 semaines


Casablanca, Casablanca-Settat, Maroc Hytech Temps plein 20 000  - 40 000  par an

Role and Responsibilities:

  • Provide front-line support to our customers via live chats, phones, and email.
  • Answering queries and resolving client issues regarding our products, platforms, and promotion.
  • Address customer feedback as well as complaints professionally.
  • Record and update customer data and other relevant information when necessary.
  • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements:

  • Minimum
    2 years of customer service experience
    .
  • Willing to work on shifts (including weekends if required).
  • Proficient in Microsoft Office.
  • Fluent Italian & English including written and verbal communication skills.
  • Effective communication skills.
  • A logical and analytical approach to problem-solving.

Benefits and Perks:

  • Competitive remuneration package (Basic salary + performance based bonus)
  • Attractive transportation & travel allowance
  • Rewarding career development with regional exposure.
  • Team building, creation, birthday party, free flow of snacks and drinks.