Customer Service Associate with Italian

il y a 1 jour

Casablanca, Casablanca-Settat, Maroc Link Agency Temps plein 20 000  - 25 000  par an

Link Agency is recruiting on behalf of one of its clients: Customer Service Associate – Italian Speaker | Casablanca

About our client

Our client is looking for a
Customer Service Associate
to join a dynamic and international Customer Service team. The team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this opportunity is for you

As part of its growth, our client is strengthening its teams and is seeking a new talent based in Casablanca. The atmosphere is friendly, sociable, and positive – an ideal environment to develop your career.

Your responsibilities

The Customer Service Associate plays a key role in supporting the Sales team to enhance customer relationships through proactive management of the entire order process, starting with a clean order load.

He/she takes ownership of backlog management from order entry to invoicing and delivery of products to customers. He/she is also responsible for managing reserved inventory to achieve all related targets.

Main tasks:

  • Manage the complete
    Order to Invoice
    process.
  • Communicate with customers and suppliers, and provide after-sales service for B2B clients (phone, email).
  • Order management and backlog updates.
  • Handle customer requests for backlog changes.
  • Work closely with
    Sales, Assets, and Logistics
    teams.
  • Drive delivery performance (On-Time-Delivery) in line with goals.
  • Contribute to customer satisfaction and retention.
  • Collaborate with
    Inside Sales
    and
    Product Management
    .
  • Manage reserved customer inventory.
  • Support operational efficiency and continuous improvement.

What we are looking for

  • Advanced level of
    Italian and English
    .
  • 1–2 years of experience in
    Customer Service, Order Management, or Sales
    .
  • Strong knowledge of
    MS Office (Excel required)
    .
  • High sense of accountability and organization.
  • Excellent communication and coordination skills.
  • Customer-oriented attitude and team player mindset.

What's in it for you

  • Permanent contract (CDI)
    .
  • Social benefits: CNSS, CIMR, health insurance.
  • A friendly, sociable, and collaborative team atmosphere.
  • A work culture where you can make an impact.
  • A dynamic and international environment.
  • Attractive career development opportunities in a fast-growing context.
  • The chance to join a globally recognized organization in its sector.


Location
: Casablanca (Boulevard Al Quods)


Type of contract
: Full-time

Do you see yourself in this role and want to join a stimulating international environment?

Send us your application (CV in English) – recruitment managed by
Link Agency
on behalf of its client.

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