Team Manager
il y a 13 heures
Work from the comfort of your home
EdPulse is a dynamic and innovative company operating in the field of education. Our mission is to push the boundaries of education by offering quality solutions to students around the world.
Job Description:
We are looking for a Team Manager who will be responsible for supervising a team of administrative agents and ensuring that the objectives set by management are achieved.
Benefits:
- Very competitive salary
- Permanent contract with a schedule from 9 a.m. to 6 p.m. (EST), 40 hours per week
- 100% remote work, offering exceptional flexibility
- Integration into a warm, young, and dynamic team that encourages collaboration and professional growth (opportunities for advancement and internal promotions)
- Training provided
Main Responsibilities:
- Support and coach the team as well as new employees to build their confidence and develop their efficiency and autonomy (assist, monitor calls, debrief, etc.)
- Set up planning and organization of the team's operations
- Develop appropriate strategies for each of the managed activities
- Produce various performance and statistical reports
- Monitor the team's quantitative and qualitative performance and objectives
- Ensure continuous evaluation of team performance while identifying training needs and tracking career development
- Lead daily team meetings and quality workshops
- Ensure excellent service quality is delivered
- Monitor team members' attendance and discipline
- Participate in recruitment
Required Skills:
- Excellent written and spoken English
- Higher education degree (Bachelor's +3/+5 level)
- Required experience in a similar position
- Excellent communication, teaching, and leadership skills
- Proficient in Excel
We are proud to be a company that values diversity and equal opportunity. We encourage all applications, regardless of background, origin, gender, or identity.
Type d'emploi : Temps plein
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