English-speaking customer advisor

il y a 2 semaines

Rabat, Rabat-Salé-Kénitra, Maroc Marketing Call center Temps plein

Join our team and contribute to the administrative and financial management of our English-speaking customers As a Customer Advisor, you will be responsible for the following operations: - Collection management for English-speaking customers, including payment follow-up, reminders and dispute resolution. - Invoice processing for English-speaking customers, including invoice creation, verification, dispatch and follow-up. - Management of English-speaking customer accounts, updating information, processing requests, reconciling accounts and resolving anomalies. - Management of English-speaking supplier accounts, including processing supplier invoices, monitoring payments and resolving discrepancies. - Work closely with finance teams to ensure smooth communication and effective management of English-speaking customer and supplier relationships. - Participation in the continuous improvement of management processes and tools.

Profil Recherché

  • Significant experience in a similar back-office role, with a strong focus on finance and accounting.
  • Perfect command of English (written and spoken) with excellent professional communication skills.
  • Sound knowledge of finance and accounting, including principles of collections, invoicing and accounts receivable/payable management.
  • Proven ability to analyze financial data, identify problems and propose solutions.
  • Thoroughness, organization, autonomy and attention to detail.
  • Proficiency with IT tools, particularly accounting software and customer relationship management (CRM) systems.

Avantages sociaux et autres

  • A stimulating international working environment.
  • A key role in our team dedicated to our English-speaking customers.
  • Opportunities for professional development and career advancement.
  • An attractive salary package including a fixed salary + language bonus + performance bonus
  • CDI
  • CNSS + Health insurance.
  • A pleasant working environment that encourages collaboration and team spirit.

Amplitude horaire

Details at the interview

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