Technical Account Manager

il y a 2 semaines

Rabat, Rabat-Salé-Kénitra, Maroc ExpoPlatform Temps plein 10 000  - 18 000  par an

In this role, you will collaborate with customers worldwide to set up customized online events, community platforms, and mobile apps tailored to each customer's unique requirements.

During the first two months, you'll undergo comprehensive platform training and work under the guidance of a senior Technical Account Manager. Once you're fully trained, you'll manage projects and clients independently, leading the full project lifecycle from implementation through post-event analysis.

As an extension of the customer's team, you'll oversee project delivery, brainstorm solutions to challenges, share best practices, and offer support throughout the event. You'll also conduct post-event evaluations, providing insights, learnings, and recommendations to help optimize future projects.

Additionally, you'll be the day-to-day point of contact, answering questions, addressing concerns, and coordinating with internal teams to ensure seamless support.

Job Responsibilities

  • Elicit, document, and communicate customer business requirements internally.
  • Develop the optimal platform setup to meet customer goals.
  • Educate customers on platform features and guide them to the best solution for their objectives.
  • Lead platform training for customer teams and stakeholders.
  • Manage project timelines and communicate necessary steps to ensure progress.
  • Lead weekly project calls, driving clarity and accountability on next steps.
  • Identify and recommend additional platform features to increase customer value and engagement.
  • Ensure customers achieve their goals and KPIs through proactive support and guidance.
  • Provide real-time support during live events, including occasional onsite assistance.
  • Contribute to knowledge base content, including help articles, user guides, and training materials.

Job Requirements

  • 3+ years in Customer Success, Account Management, or a similar role, ideally within a SaaS company.
  • Technical background, with the ability to translate customer requirements into actionable tasks for the technical team and understand the impact on platform features.
  • Bachelor's degree required; technical certifications or a master's degree is a plus.
  • Excellent English and Arabic communication skills, both written and spoken.
  • Strong interpersonal and customer service skills.
  • Ability to remain calm and focused under tight deadlines, especially during live events.
  • Strong project management, organizational, and task prioritization skills.
  • Detail-oriented and able to manage multiple projects simultaneously.
  • Team player with a collaborative mindset.
  • Willingness to work event hours outside of regular schedules and travel to client/event sites as needed.
  • Proficient in Excel and PowerPoint.
  • Comfortable in a fast-paced, startup environment.
  • Basic knowledge of programming languages (PHP, Java, C#, HTML) is a plus.

This role offers an exciting opportunity to work with global clients and drive the success of innovative, large-scale projects in a dynamic and fast-paced environment.

Job Types: Permanent, Contract

Pay: 10,000.00DH - 18,000.00DH per month

Language:

  • Do you speake English and Arabic fluently? (Required)

  • account manager pharmacies

    il y a 3 jours

    Rabat, Rabat-Salé-Kénitra, Maroc Sobrus Temps plein 120 000  - 240 000  par an

    En tant qu'Account Manager, vous êtes l'allié de confiance du pharmacien. Vous êtes là pour :Faire décoller l'usage d'Apodis dans la pharmacieConseiller stratégiquement sur les modules à activerProuver la valeur générée (temps gagné, chiffre d'affaires, actes réalisés)Fidéliser et convertir les pharmacies vers l'abonnement premiumMISSIONS...

  • Technical Delivery Director

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc SWATX Temps plein 90 000  - 120 000  par an

    The Technical Delivery Director (TDD) is responsible for overseeing the technical delivery and execution of all projects within the organization. This role involves strategic planning, resource management, stakeholder communication, and ensuring that all technical aspects of projects align with business objectives. The TDD will lead a team of technical...

  • Accounts Receivable

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc Digimind Temps plein 45 000 $US - 55 000 $US par an

    Who we are: Onclusive is a global partner for PR and communications success. We merge industry-leading data science with top-tier consultancy and state-of-the-art PR workflow tools. Our technology, insights, and expertise navigate the complex, fast-paced media landscape, empowering brands and agencies to effectively manage, monitor, and measure their...

  • Field Sales Engineer

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc EJOT Maghreb Temps plein 40 000 € - 80 000 € par an

    Company DescriptionAs part of a German MNC with a successful history of over 100 years, EJOT group operates on 5 continents and in over 50 countries. We are a trusted and reliable partner for various fastening and fixing solutions tailored for both the Construction and Industry segments. Our global presence and premium quality underscores our commitment to...

  • Technical Product Manager

    il y a 5 jours

    Rabat, Rabat-Salé-Kénitra, Maroc CXT Software Temps plein 104 000 $US - 130 878 $US par an

    Imagine architecting the future of logistics. As a Technical Product Manager at CXT Software, you won't just define requirements; you'll partner with engineering to design scalable systems, model complex data flows, and own the technical strategy for our AI-driven platform. You will validate your vision with data and prototypes, and lead a cross-functional...

  • Stage pré-embauche Account Manager

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc TekCircle Temps plein 20 000  - 30 000  par an

    Localisation : RabatMode de travail : Stage (4 mois) 100 % à distance → CDI en mode hybrideDémarrage : Dès que possibleType de contrat : Stage pré-embauche rémunéré (avec possibilité d'intégration en CDI)Chez TekCircle, on réinvente le freelancing IT au Maroc avec une approche locale, transparente et éthique. Nous cherchons un(e) Account Manager...

  • Customer Service Representative

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc HCLTech Temps plein 25 000  - 40 000  par an

    It is expected from a TSOS Back Office Specialist to create/escalating tickets to the appropriate teams and coordinate with front desk and technician managers a proper resolution. The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests, and able to prioritize...

  • CRM & Billing Technical Lead - Microsoft Dynamics

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc SWATX Temps plein 90 000 $US - 120 000 $US par an

    Job SummaryWe are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions. Key...

  • Cyber Security Manager

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc AXA Group Operations Temps plein 900 000  - 1 200 000  par an

    AXA GBS MOROCCOPresent in Morocco since 2009, AXA GBS MOROCCO ( Ex- AXA Group Operations Morocco) is an offshoring entity. With more than 300 employees and its various centers of expertise operating in the fields of IT, Project Management, Finance and Human Resources, AXA GBS MOROCCO supports AXA entities in carrying out its mission.MissionThe Manager -...

  • IT Project Manager

    il y a 18 heures

    Rabat, Rabat-Salé-Kénitra, Maroc Webloo Temps plein 96 000  - 144 000  par an

    Project Manager RoleAbout UsLysi ) solves problems that arise at the point between business expansion and technology. Our team utilizes the latest software technologies to set the stage to enable and support growth in your company.Position: Project ManagerLocation: On-siteAt Lysi, our mission is to simplify growth through smarter systems, seamless...