MA - HR Operations Specialist - (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Join Jumia as an HR Operations Specialist and play a pivotal role in driving operational excellence and people success across one of Africa's most dynamic organizations. This is more than an administrative role – it's your entry point into strategic HR leadership, where top performers grow into HR Business Partner, HR Manager, and Regional HR Operations roles across the Jumia Group.

It's all about precision and impact. Your mission: ensure the efficient delivery of core HR services and processes within Jumia, guaranteeing operational excellence in HR administration and maintaining data accuracy across all HR systems. You'll be the engine behind smooth employee experiences, regulatory compliance, and data-driven decision-making that powers Jumia's growth.

What you will be doing

• HR Systems & Data Management

  • Maintain accurate and up-to-date employee records in HRM and other Jumia HR systems

  • Conduct regular data audits to ensure information completeness and accuracy

  • Generate standard and ad-hoc HR reports for country leadership and Group HR

  • Support the implementation of system updates as directed by Group HR Operations

  Employee Lifecycle Administration

  • Process all employee lifecycle transactions in HRM (hiring, transfers, promotions, exits)

  • Prepare and issue employment contracts and amendments according to local requirements

  • Coordinate the administrative aspects of onboarding and offboarding processes

  • Maintain digital and physical personnel files in compliance with local regulations

  Compliance & Reporting

  • Ensure HR documentation complies with local labor laws and Jumia policies

  • Prepare required statutory reports for local authorities

  • Support internal and external audits related to HR processes

  • Maintain up-to-date knowledge of local labor regulations

  Payroll & Benefits Support

  • Validate monthly payroll inputs and coordinate with Finance for accurate processing

  • Administer local benefits programs and ensure proper system documentation

  • Manage leave administration and attendance tracking

  • Support the annual compensation review process with accurate data preparation

  Employee Support

  • Serve as first point of contact for employee queries on HR operational matters

  • Provide guidance on HR policies, procedures, and benefits

  • Issue employment verification letters and other HR documentation

  • Support the local HR team with administrative tasks as needed

What we are looking for

• • Bachelor's degree in Human Resources, Business Administration, or related field.

  • 3+ years of experience in HR operations or administration within dynamic organizations.

  • Solid knowledge of local labor laws, HR systems, and compliance standards.

  • Strong analytical skills with experience in HR reporting and data management.

  • Proficiency in MS Office, Google Workspace, and HRIS platforms.

  • Excellent interpersonal and stakeholder management abilities.

  • Strong organizational and project management skills with high attention to detail.

  • Results-driven mindset and ability to thrive in fast-paced environments.

  • Fluent in English and French, both written and spoken.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders