site quality customer professional

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

OPmobility Lighting covers the entire lighting value chain, from components to complete headlamps, from traditional lighting to intelligent and high-performance products. The business group develops interior and exterior solutions that enable greater design freedom, enhanced safety and driver assistance.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow's clean and connected car.

Responsibilities
The Responsibilities of the Customer Quality Engineer are:

• He/she is the first contact for the customer.
• Inform the auditors on the professional and methodological aspects.
• He/she is in daily contact with the customer.
• Being responsible for transferring customer requirements to internal processes.
• He/she is in daily contact with resident engineers.
• Solve complaints, control the 8D process, action plans, and monitor their performance. Use quality tools and VPRS.
• Cooperate with exchange auditors on creation and approval of visual samples.
• Monitor the development and quality results and assure that the quality of the products follows to the customer's requirements.
• In case of non-compliance which can endanger customer satisfaction, he/she has the right / obligation to stop production.
• He/she is part of the change management team.
• Methodically control functional verification of parts and products and evaluate their capability.
• Collaborate with the launch engineers when introducing new projects into production.
• Plan and organize product audit (annual examinations). In case of unsatisfactory results, require an action plan .
• Propose measures for continual improvement in quality.
• In case of the introduction of a new product into production, he/she cooperates with the PD quality engineer and participates on verification of tools, evaluation of manufactured parts and giving feedback to the tool room and to the project.
• Process visual aids for parts and assemblies, he/she is responsible for training the shift auditors.
• Responsible for the quality of the launched product in production.
• Responsible for support processing PPAPS when introducing new projects into production.
• Product Auditor.

EDUCATION REQUIREMENT(S): Master's degree in quality

EXPERIENCE REQUIREMENT(S): Minimum Experience customer face 4 years with OEM

Additional Information

• French and English - good
• Time management, priority setting, planning and organization skills
• Developing negotiation & presentation skills
• Willingness to learn, Stress management and ability to teach others
• Seeking feedback, Providing feedback
• Actively searches for improvement opportunities
• Focused on Customer, Results oriented thinking
• Teamwork, willingness to travel.
• MS Office, Windows – excellent
• Customer portals (Amadeus, GQE, KPM…) and solving tools (8D, 5Why's, FTA…)
• Core Tools (PFMEA, APQP-Control Plan, MSA, SPC, PPAP )
• Some travel maybe required; overtime expected including several evening meetings with global teams.
• Flexible working hours.
• Perform LPA audits according to the level and the planning defined by quality systems.
• Conduct the LPA audit according to the standard checklist
• Maintain metrics and targets of LPAs.
• Identify non-conformances and areas of improvement and Escalate major NC's or lack of support.
• Must respect environment , health and safety rules, following ISO45001 & ISO14001 standards.
• Must respect the 5S requirements.
• Must respect ethics and integrity policy.
• Must wear required (PPE) Personal protective equipment on his position.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.