IRT Support Specialist

il y a 2 jours


Casablanca Metropolitan Area, Maroc Astek Temps plein 20 000  - 25 000  par an

The IRT Support Specialist is Provides Tier 2 Help Desk support and guidance for the client's IRT system used in investigational clinical trials, including troubleshooting, incident analysis, post-live medication management, and 24/7 on-call support.

Required skills:


• Minimum of 0–1 year related experience in incident management, IRT system, and/or clinical supplies


• Demonstrate fundamental knowledge of computer systems


• Ability to maintain accurate records and files in accordance with client policy, cGMPs, and SOPs


• Proven computing skills & experience with various software: Excel, Word, PowerPoint, Visio, MS Project


• Incident Management systems, etc..


• Proven ability to work in a matrix team


• Detail-oriented and possess the ability to handle multiple tasks


• Experience in working with customer relations


• Exhibit excellent oral and written communication skills


• Good interpersonal skills


• Good planning and coordination skills


• Problem solving skills


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