Assistant Operations Manager

About UsWe're building the world's leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.Here's a little more:Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and moreBuilt by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our missionTruly global team people, 50+ nationalities, 50+ languagesGuided by our values - ownership, impact, humility, and heart - in deed, not just wordRole OverviewWe are seeking a hands-on Assistant Operations Manager to support the day-to-day execution of operational activities across multiple workflows in a structured and regulated environment. This role is ideal for candidates with strong operational experience and a background in customer service management, FinCrime, or compliance processes.You will work closely with the Operations Manager to ensure quality, consistency, and execution excellence across operations, contributing to both process delivery and continuous improvement initiatives.Key ResponsibilitiesSupport daily operational execution across multiple processes, including coordination with BPO partnersConduct quality checks, identify risks, and ensure adherence to KPIsPrepare insights and recommendations for continuous process improvementMaintain operational trackers, documentation, and reportingLead internal projects end-to-end and provide operational backup during absences or high-volume periodsSupport onboarding and knowledge-sharing initiatives in coordination with the BPO partnersCollaborate with stakeholders across other departments to ensure seamless process execution, and timely resolution of operational issuesRequired Skills & ExperienceMinimum 5 years of professional experience, including at least 2 years in a management role in customer service or operationsExperience with quality assurance, process improvement, or compliance/FinCrime operationsStrong understanding of KPIs and operational metricsAttention to detail and ability to handle challenging conversations when requiredExperience working with outsourced partners or BPO teamsCustomer-oriented mindset and ability to manage multiple prioritiesLanguages: English requiredPreferred QualificationsExperience in a regulated or compliance-driven industryKnowledge of Fintech or Compliance is a plusLanguages: French or Arabic a plusWhy Join UsHands-on operational role with exposure to multiple processes and stakeholdersOpportunity to lead initiatives and drive process improvementsWork in a growing, dynamic company with global teamsTaptap Values Impact firstTeam nextAccept realityPropose solutionsWin with gritBe proactively candid, with yourself and othersLove the particularOwn itCreate positive energyMaybe, even have funTaptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.