Assistant Operations Manager

About UsWe're building the world's leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.Here's a little more:Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and moreBuilt by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our missionTruly global team people, 50+ nationalities, 50+ languagesGuided by our values - ownership, impact, humility, and heart - in deed, not just wordRole OverviewWe are seeking an Assistant Operations Manager to support the smooth day-to-day execution of operational activities within a structured and regulated environment. This role works closely with the Operations Manager to ensure operational consistency, quality, and continuity across multiple workflows.The Assistant Operations Manager plays a hands-on support role, contributing to execution, coordination, quality assessment, and operational backup.Key ResponsibilitiesSupport daily operational execution across multiple workflows and functionsEnsure all internal Service Level Agreement (SLAs) are metAssist with the coordination and completion of operational tasks and activitiesPrepare insights and recommendations to support continuous improvementMaintain operational trackers and documentation related to activities, issues, and eventsLead internal projects end to endProvide backup coverage during absences or periods of increased workloadConduct quality checks and proactively identify and flag risks, deviations, or control gapsSupport onboarding, training, and knowledge-sharing initiatives internal and with BPOs (Business Partners Outsourcing)Assist with additional operational tasks as assigned by the Operations ManagerDecision Authority & EscalationOperates within established procedures and guidelinesEscalates complex or high-risk matters to operations managerFinal decision-making and accountability remain with the Operations ManagerRequired Skills & ExperienceExperience in an operations role or a customer service team leader positionStrong organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced environmentStrong written and verbal communication skillsComfortable working in structured, process-driven environmentsPreferred QualificationsExperience in a regulated or compliance-driven industry is a plusExposure to quality assurance, process improvement, or support activitiesTaptap Values Impact firstTeam nextAccept realityPropose solutionsWin with gritBe proactively candid, with yourself and othersLove the particularOwn itCreate positive energyMaybe, even have funTaptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.