Head of Shared Service Center

il y a 1 jour

Cross Tower Main Street CFC Casablanca CasablancaSettat Morocco Coface Temps plein
Company Description

Making trade happen : ensemble, faisons bouger le commerce

Chez Coface, nous faisons bouger le commerce au quotidien.

Nos 5 200 experts, représentant plus de 80 nationalités dans 58 pays, partagent une même raison d'être : aider les entreprises à naviguer dans l'incertitude en leur donnant les moyens de prendre les bonnes décisions et de commercer plus intelligemment dans un monde complexe.

Avec près de 80 ans d'expérience à l'échelle mondiale, nous offrons aux entreprises une gamme complète de solutions : assurance-crédit, services d'information, recouvrement de créances, assurance Single Risk, cautionnement, affacturage... Autant de solutions qui reposent sur notre patrimoine unique de données, les technologies de pointe, l'innovation et une profonde connaissance de l'économie mondiale.

Rejoindre Coface, c'est faire partie d'une organisation internationale à taille humaine, où vos idées comptent.  Nous encourageons une culture basée sur l''apprentissage, la collaboration et l'inclusion, où vous vous verrez confier des responsabilités et pourrez concrètement mesurer l'impact de vos actions.

Façonnez l'avenir du commerce mondial avec nous. Soyez l'un des prochains Happeners à nous rejoindre

Job Description

Operational Activities

  • Implement shared services operating model, including service management capabilities, along with the service catalogue and service level agreements;
  • Oversees service delivery and the day-to-day operations of the SSC, ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities;
  • Reviews and monitors SSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches;
  • Monitors the SSC budget
  • Sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards;
  • Plans and develops SSC communication strategy and capacity development;

Coordination Work

  • Part of the SSC global leadership team : drives close relationships with peers, focus on productivity improvements, contribute to enlarging ssc scope.
  • Accountable for global ssc roadmap
  • Establishes and maintains close working relationships with functional Divisions/Offices at Group, liaising on issues in the implementation of established policies and escalating to policy owners any issue requiring policy related decisions;
  • Participates to functional & cross-functional meetings as required
  • Shares feedback with other SSC Managers in the Group
Qualifications

Soft skills:

  • Management and relationship skills:
    • Strong ability to manage and generate team spirit
    • Strong decision-making skills and professional judgment
    • Sense of service and diplomacy
  • Demonstrated ability to work with remote environments;
  • Ability to understand the big picture and translate it into tactical actions;
  • Ability to multitask, manage priorities and deliver;
  • Excellent leadership, communication (written and oral) and interpersonal skills;
  • Proven ability to work creatively and analytically in a problem-solving environment;
  • Desire to work in a fast paced environment.

Hard skills:

  • Knowledge of quality control procedures

Languages :

  • Fluent in English
  • Fluent in French

Education:

  • Master's Degree in Business Administration is preferred  

Experience:

  • Minimum 3 years  of relevant experience in coordinating, leading and/or managing operations and administrative activities in SSC/BPOs business models;
  • Direct experience in creating business growth;
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