Head of Business Services Morocco

Job Summary
The Head of Swissport Business Services Morocco (Shared Service Centre Lead) is responsible for overseeing the operations of Swissport Business Services (SBS) in Morocco, ensuring the consistent and reliable delivery of high-quality services to internal and external stakeholders across multiple global functions. The Centre currently comprises over 75 FTEs and supports operations in 40 countries worldwide. This role requires a seasoned leader with a strong accounting background, a passion for operational excellence, and a proven ability to lead teams in a dynamic, multicultural environment.

Job Responsibilities
Leadership & Service Delivery

• Lead and oversee SBS center operations across multiple processes (e.g. Procure-2-Pay, Service-2-Cash) and direct leadership of the Record-2-Report / General Accounting team initially as a double head, ensuring seamless management of both areas.
• The Record-2-Report / General Accounting area specifically consists of General Ledger Accounting, Intercompany Accounting, Fixed Assets, and Lease Accounting activities.
• Establish and monitor key performance indicators (KPIs) to assess service quality, efficiency, and compliance with service level agreements (SLAs).
• Ensure achievement of SLAs for financial services delivery, including reduction of processing times for key financial transactions such as invoice processing.
• Serve as the primary point of contact for regional finance leaders, ensuring ongoing alignment between SBS services and business needs.
• Communicate effectively with senior management by providing regular updates on performance metrics, challenges, and opportunities.
• Promote the SBS as a value-adding partner through process harmonization, global talent development, and adoption of enabling technologies.

Operational Excellence & Continuous Improvement

• Drive continuous improvement initiatives by identifying opportunities for process optimization, cost reduction, and successful implementation of process automation.
• Monitor and improve accuracy and timeliness of financial reporting.
• Maintain documentation, standardization, and compliance of operational procedures and change controls.
• Ensure compliance with internal controls and regulatory requirements by implementing robust governance frameworks to mitigate financial risks.

People Leadership & Talent Development

• Lead, mentor, and develop a high-performing, diverse SBS team, fostering a culture of collaboration, accountability, and continuous learning.
• Provide coaching and career development support to enhance individual growth and career paths for the team.
• Promote employee engagement and retention within SBS by maintaining a positive, inclusive, and motivating work environment.

Governance, Risk & Service Compliance

• Act as escalation point for internal customers when service delivery issues impact SLAs and customer expectations.
• Collaborate with internal and external auditors to facilitate audits and ensure compliance with financial regulations.
• Ensure that safe and environmental working practices are followed in compliance with Swissport standards, including adherence to safety rules, code of conduct, and cybersecurity policies.

Financial & Resource Management

• Prepare and manage the SBS annual budget, ensuring efficient control of costs and headcount.
• Align staffing and resource planning to meet evolving business needs and operational demands.
• Manage vendor/supplier relationships to maintain service-level alignment and operational efficiency.

Stakeholder Engagement

• Foster strong, collaborative relationships with internal and external customers to ensure satisfaction and alignment with service expectations.
• Support smooth transitions of new functions into SBS and manage seamless process integration from country teams.

Qualifications And Competencies

• Bachelor's degree in Finance, Accounting, or a related field; professional accounting qualification (e.g., CPA, ACCA, CIMA) preferred.
• Minimum of 10 years of experience in finance operations, with at least 5 years in a leadership role within a shared services environment, preferably in Procure-to-Pay, Service-to-Cash, General Ledger, and related accounting processes.
• Strong understanding of accounting principles (IRFS), internal controls, and regulatory compliance.
• Solid knowledge of shared services best practices and service delivery models
• Proven track record of managing large, multi-functional teams across multiple regions.
• Experience in the ground handling or aviation services industry is advantageous.
• Fluency in English; proficiency in additional languages is a plus.
• Strategic Thinking: Ability to develop and implement financial strategies that align with business objectives.
• Operational Excellence: Expertise in optimizing processes to enhance efficiency and reduce costs.
• Leadership: Strong leadership skills with the ability to inspire and develop teams.
• Communication: Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels.
• Change Management: Experience in leading and managing organizational change initiatives.
• Problem-Solving: Strong analytical skills with the ability to identify issues and implement effective solutions.
• Technical Proficiency: Familiarity with ERP systems (e.g., SAP) and financial automation.
• Ensure compliance with all applicable laws, regulations, and Company policies, including those related to anti-bribery and anti-corruption, such as the U.S. Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act.