Customer Service Representative

Job Description

About the company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure - think "Stripe for Travel."

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

About the Role:

We are looking for a dedicated Customer Service Representative to join our team.

The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.

Key Responsibilities:

• Listening to customer concerns and providing information, answers, or responses.
• Handling customer complaints and processing returns effectively.
• Ensuring customer satisfaction
• Handle customer enquiries via the telephone and email by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Cross team collaboration
• Rotating Shift Work (nights, week end, public holidays)

Our Ideal Candidate:

• An associate's or bachelor's degree
• 2-4 years experience in the same or similar role.
• English are mandatory (Spoken and Written)
• Good data entry and typing skills.
• Good IT skills, particularly in word, excel and including Microsoft office.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both written and verbal.
• BONUS:
  Any languages you may speak fluently: French will be considered as an advantage :)

Why Nuitee?

At Nuitée, we're not just reimagining travel - we're building the infrastructure to power it.

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée's API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including , Stripe, and Shopify—we're equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
• AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era- enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuitée, you'll be part of a team that's building a category-defining platform. You'll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you're excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us - Nuitée is the place for you.