Customer Service Representative

il y a 2 jours

Casablanca, Casablanca-Settat, Maroc Atracio Temps plein 60 000  - 120 000  par an

Job Details

Department

Sales

Location

Morocco, Casablanca

Job Type

Sales

Experience
2 Years

Responsibilities
As a Customer Service Representative at Atracio, you will play a pivotal role in ensuring our clients receive top-notch support. Your primary responsibilities will include:

  • Providing prompt and courteous assistance to clients via phone, email, and live chat.
  • Addressing inquiries, troubleshooting issues, and resolving technical or functional challenges related to the Atracio ERP system.
  • Collaborating with internal teams to escalate and resolve complex issues efficiently.
  • Maintaining accurate and detailed records of customer interactions and resolutions.
  • Contributing to the development and improvement of customer service processes.
  • Keeping abreast of product updates and changes to effectively communicate information to clients.
  • Proactively identifying opportunities for upselling or cross-selling Atracio products and services.

Qualifications

  • Excellent communication and interpersonal skills.
  • Previous experience in customer service, preferably in a technology or software environment.
  • Strong problem-solving skills and the ability to think on your feet.
  • Patience and empathy in handling customer inquiries and concerns.
  • Proficiency in using customer service software and tools.
  • Adaptability to learn and understand the Atracio ERP system.
  • Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications

  • Familiarity with ERP systems or business management software.
  • Technical background or understanding of software concepts.
  • Experience with CRM tools.
  • Multilingual skills are a plus.

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