technical service representative

il y a 2 semaines

Casablanca, Casablanca-Settat, Maroc RED TIC Temps plein 30 000  - 50 000  par an
  • Freelance
  • Casablanca
  • Publié il y a 4 mois

Required Skills

Technical skills:
  • Operating System reinstall/machine wipe (Windows, iOS)
  • Assess machine usability or need for repair
  • Manual skills to clean the device
  • Physical health to move boxes and machines

Soft Skills
  • Time management, networking, teamwork, agile principles, and conflict resolution
  • Customer-facing skills
  • Warehouse management skills
  • Ability to look up relevant information online (e.g., finding the correct charger for a specific machine type)
  • Ability to operate independently

Main Responsibilities
  • Manage a warehouse containing laptops, mobile phones, and SIM cards
  • Deploy and receive laptops, mobile phones, and SIM cards to and from employees

Detailed Service Description
  • Receive new stock (laptops, mobile phones, and SIM cards) physically and register them in the system within the agreed SLA
  • Distinguish between two separate legal entities requiring separate stock and ensure employees of each entity receive only devices allocated to their entity
  • Handover laptops, mobile phones, or SIM cards to eligible employees and contractors based on valid requests, following applicable rules (e.g., first-in-first-out principle for stock management)
  • Receive returned devices and update inventory
  • Check returned machines and determine next steps (e.g., reimage, clean for reuse, initiate repairs, or prepare for disposal)
  • Prepare, pack, and ship outdated or unrepairable devices to disposal partners
  • Load returned machines with the latest approved operating system
  • Keep the warehouse organized, meeting all security checks and access control rules
  • Manage asset tracking and inventory reviews in collaboration with business controls, security, and finance teams
  • Assist with special projects as needed
  • Use ServiceNow to track all changes to the assets in real-time or within the SLA
  • Check the ServiceNow requisition page at least twice a day
  • Maintain operations within the defined performance metrics
  • Cooperate with the country's device management leader for daily operations and follow organizational directions
  • Work with internal and external teams related to device management (e.g., CIO, business controls, ordering team)
  • Vendor personnel must be courteous and respectful when interacting with customers and colleagues recruitment consulting management training sourcing job jobs offer internship morocco africa java développement developpement développeur developpeur informatique application it jee android consultant devops fullstack. D'abord. Tout d'abord. En premier lieu. Ensuite, de plus. Finalement. En outre. Par ailleurs. En dernier lieu. enfin. D'abord, En premier lieu, Pour commencer, Premièrement, En conclusions ur conclure, Enfn, Finalement, En dernier lieu, bien que. il y a aussi il est vrai que… mais. tout en reconnaissant que… on peut supposer que. Par exemple . En fait . Prenons le cas de. Considérons, par exemple. L'exemple le plus r. Cependant. Mais. Pourtant. Toutefois. Néanmoins. Contraste. Alors que. Tandis que. Par contre. En revanche Service Representative

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