Customer Service Representative
il y a 1 semaine
What You Will Be Doing at Arrow?
The Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
- Order to Invoice process.
- Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
- Order Management.
- Managing and responding to all requested customer backlog changes.
- Close cooperation with other departments like Sales, Assets and Logistics.
- Driving On-Time-Delivery performance in line with customer and company goals.
- Generating customer satisfaction.
- Close teamwork with Inside Sales and Product Management.
- Managing customer reserved inventory.
- Driving efficiency.
Advance level of English, plus one of the following languages in advance level, Spanish.
- At least 1-2 years of Customer Service, Order Management or Sales experience.
- Good knowledge of MS Office, Excel required.
- Accountability.
- Communication and coordination skills.
- Customer-oriented attitude.
- Team player.
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