Customer Technical Services Analyst II
il y a 7 heures
Job Title:
Customer Technical Services Analyst IIOverview:
Job Description SummaryOverview
• Based within Gateway Support you will provide Level 2 technical support to the Mastercard Level 1 Legacy Payment Gateway Support team in Manila, Philippines, as well as internal and external customers. Hours of work are 40 hours per week which are worked between 7:00 a.m. and 7:00 p.m., Monday to Friday.
However, from time to time you may be required to work beyond the stipulated hours due to operational requirements. Your Base Salary includes payment for all hours worked. You will not be entitled to any additional payment in respect of additional hours worked unless otherwise specified.
• Technical and general support is provided to customers through your direct support of the Level 1 team in Manila, following phone or email escalation requests from both internal and external customers
• You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms
Role
• Manage the administration of merchant on boarding, profile configuration and reporting
• Provide second level technical support to the Level 1 Legacy Support team based in Manila Phillipines for the purpose of providing operational support of the MasterCard Legacy Payment Gateway platform;
• Supports and manages escalated technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes.
• Prepare and distribute communications with customers, partners, services providers and other MasterCard departments, including communications throughout incidents, as well as general reporting and informational communications;
• Complete daily, weekly and monthly administration tasks;
• Complete daily handover meetings with the Asia Pacific and US teams to ensure continuous follow the sun support
• Ensure that the Manager is always informed of workload status and details of key issues;
• Work to ensure that the team can meet or exceed agreed Service Level Agreements
• Adhere to and follow MasterCard policies and procedures in all activities;
• Continuously develop knowledge of all relevant MasterCard products and services;
All About You
• Experienced in a technical customer service role
• Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required
• Ability to utilize APIs and use Postman.
• Splunk experience is a plus
• SQL basic knowledge
• Knowledge of eCommerce/payments industry products and services
• An understanding of the internet, web programming languages and IP networking
• Proven ability and excellent track record in meeting and exceeding customer specific SLA's coupled with solid problem-solving skills
• Demonstrated experience in CRM and Microsoft Office applicationsTo find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
-
Customer Technical Services Analyst II
il y a 3 jours
Casablanca, Casablanca-Settat, Maroc Mastercard Temps plein 70 000 $US - 120 000 $US par anOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Workplace Services Analyst
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 40 000 $US - 60 000 $US par anPosition:Workplace Services AnalystJob Description:Our StoryWe are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in the distribution and value-added services relating to electronic components and computer products.In Arrow, we are always looking forward (Five Years Out) to partner in Technology development...
-
Workplace Services Analyst
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 40 000 $US - 80 000 $US par anOur StoryWe are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in the distribution and value-added services relating to electronic components andcomputer products.In Arrow, we are always looking forward(Five Years Out)to partner in Technology development that is changing our lives. Currently, due to increased...
-
Customer Service Team Leader
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Liebherr Group Temps plein 90 000 - 120 000 par anThere are your tasksMaintain and develop strong customer relationshipsOversee and manage the entire Technical Advisor and Service Engineer teamManage and follow up on customer inquiriesExpand the business regarding spare parts, warranties, and servicesDistribute and manage service contractsSupport service and spare parts planningCollaborate with the Head of...
-
Dutch of Flemish Customer Service Representative
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc BOROLEO Temps plein 20 000 - 30 000 par anWe are looking for a proactive Customer Service Representative to join our team. This role involves handling client requests through inbound calls, scheduling appointments, and performing option activations in an outbound capacity. It combines administrative support with direct customer interactions to ensure a smooth and positive client experience.Key...
-
Technical Consultant Customer Care Talent Soft
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Matys Temps plein 900 000 - 1 200 000 par anCDITemps pleinNiveau d'études : pas de préférenceRecherche et DéveloppementMissionCegid is a European leader in cloud-based management solutions for professionals in Finance (treasury, taxation, ERP), Human Resources (payroll, talent management), Accounting, Retail, and Entrepreneurship.In a fast-changing world, our 5,000 employees help unlock potential...
-
Technical Consultant Customer Care Talent Soft
il y a 1 semaine
Casablanca, Casablanca-Settat, Maroc matys Temps plein 400 000 - 800 000 par anCegid is a European leader in cloud-based management solutions for professionals in Finance (treasury, taxation, ERP), Human Resources (payroll, talent management), Accounting, Retail, and Entrepreneurship.In a fast-changing world, our 5,000 employees help unlock potential and reveal the full value of our 750,000 clients' professions by delivering useful and...
-
Customer Order Execution Analyst
il y a 1 semaine
Casablanca, Casablanca-Settat, Maroc Emerson Career Site Temps plein 70 000 $US - 120 000 $US par anJob Summary:A Customer Order Execution Analyst is responsible for leading and overseeing the end-to-end process of customer orders to ensure timely and accurate delivery. The role involves coordinating with internal teams such as sales, supply chain, logistics, and customer service to track orders, resolve issues, and meet customer expectations. Analysts use...
-
Desalination Technical Sales Manager
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Energy Recovery, Inc. Temps plein 90 000 $US - 120 000 $US par anCompany DescriptionEnergy Recovery (Nasdaq: ERII) is a globally recognized leader in energy efficiency technology. The company designs and manufactures high-performance solutions based on its pressure exchanger technology, generating cost savings, improving energy efficiency, and reducing carbon emissions across various industries. With a strong foundation...
-
Customer Service Representative
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc Talentzy Temps plein 20 000 - 25 000 par anRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Casablanca. The Customer Service Representative will be responsible for assisting customers with inquiries, resolving complaints, and providing general customer support. Daily tasks will include handling phone calls, emails, and live chat interactions with...
