Senior Cash Collection Manager

About the role:

We are looking for a dynamic and hands-on leader to manage and scale our global credit

control function across multiple regions. You will oversee a team of 4 regional credit controllers

and take ownership of our subscription-based collections strategy, helping optimize cash

flow and reduce risk in a fast-paced, international software environment. This is a strategic

role with real impact—ideal for someone who thrives at the intersection of finance

operations, technology, and customer collaboration. Reporting to the Head of Financial Controls, you will play a key role in supporting the growth of our leading B2B SaaS platform.

What are we looking fo
r
: ?

?We are seeking an experienced and proactive Head of Credit Control to lead an

dcoordinate our global credit control function in a fast-paced, subscription-based Saa

Senvironment. This role is key to ensuring timely and accurate collection of recurrin

grevenues while minimizing credit risk. The ideal candidate brings a strong understanding o

fsoftware/SaaS invoicing cycles, customer success dynamics, and global payment behaviors

,along with a hands-on leadership approach to managing regional teams

.

Key Responsibilitie

• Team Leadershi
  p: Lead, support, and develop a team of four regional Credit Controllers located in Morocco, London, and Spain. Foster a performance-driven and customer-focused culture
• SaaS Collections Strateg
  y
  : Define and implement a scalable credit collection strategy tailored to recurring invoicing models and subscription billing cycles (monthly, quarterly, annually)
• Cash Collection & DSO Managemen
  t: Drive the achievement of cash collection targets and reduction of DSO through proactive monitoring, outreach, and customer engagement strategies
• Customer Segmentation
  : Customize collection strategies based on customer profile (SMB, Mid-Market, Enterprise) and payment behavior
• Automation & Tool
  s: Work closely with finance systems and RevOps teams to optimize ERP, CRM, and billing tools (e.g., Microsoft Business Central, Salesforce, NetSuite, Hubspot) to streamline dunning, reminders, and reconciliation
• Dispute Resolutio
  n: Coordinate with Customer Success, Sales, and Billing teams to resolve invoice disputes quickly and accurately
• Risk Managemen
  t: Oversee credit checks for new customers, set and review credit limits, and ensure proactive risk mitigation
• Reporting & Forecastin
  g: Produce accurate forecasts of cash collections, aged debt, and credit exposure. Regularly report KPIs to senior leadership
• Cross-functional Collaboration
  : Act as the main point of contact for regional finance, sales, and legal teams on all matters related to accounts receivable and credit terms
• Process Improvemen
  t: Drive continuous improvement initiatives to scale credit control in line with global growth and SaaS ARR targets

Key Performance Indicators (KPI's)

• Reduction in aged debt
• Improvement in debtor days
• % of on-time payment
• Collection success rate
• Customer satisfaction (related to credit control processes)
• Team performance metrics

What do you bring

• A Degree in finance, accounting, business, or a related field. CICM/CPA qualification is a plus
• Complete professional fluency in English and French. Proficiency in Spanish is a distinct advantage
• 7 years+ of experience in credit control or accounts receivable, with 3+ years leading teams, ideally in a SaaS or recurring revenue environment
• Strong understanding of subscription-based billing models, renewal cycles, and ARR/MRR dynamics
• Familiarity with modern finance and billing systems used in SaaS (e.g., Chargebee, Zuora, NetSuite, Salesforce
• Demonstrated experience reducing DSO and improving collection efficiency at scale
• Excellent stakeholder management skills across finance, legal, sales, and customer success
• Analytical mindset with strong Excel and reporting capabilities
• Experience working in an international, cross-functional, and remote setup
• .Willingness to travel occasionally (up to 10–15%)

Skills and Competencies

• Strong leadership and team management skills
• Excellent communication and negotiation abilities
• Analytical and problem-solving skills
• High attention to detail and organizational ability
• Proficient in Microsoft Excel and financial reporting tools
• Ability to work under pressure and meet tight deadlines