HR Administrative Assistant

Job Description
IO Solutions is looking for an HR Administrative Assistant for its contact center. Reporting directly to the HR Officer, this role provides operational and administrative support in the daily management of human resources: employee file compliance, onboarding of new employees, first-level employee relations and adherence to disciplinary processes. We are looking for a rigorous, discreet and organized candidate who can work within a defined framework. The scope of initiative is set by established HR procedures: any decision beyond level 1 requests is approved in advance by the HR Officer. Full-time position of 37.5 hours per week, spread over 5 days, based on the Rabat or Casablanca floor. Responsibilities Employee administration & employment contracts
• Contract drafting and management: prepare, obtain signatures for and archive employment contracts, amendments and hiring documents in compliance with legislation and internal procedures.
• Certificates and correspondence: draft and issue employment and salary certificates and other administrative documents requested by employees.
• Audit and compliance: regularly audit employees’ physical and digital files to ensure they are complete and compliant. Employee relations & operational support
• Welcome and onboarding: lead or coordinate the HR orientation of new employees during their onboarding.
• HR support (level 1): manage the HR email inbox, answer recurring employee questions and direct them to the right contacts.
• Escalation of requests: identify complex requests, complaints or incidents that require a decision and escalate them immediately to the HR Officer or the relevant Directors.
• Company culture: promote the company’s culture, values and policies daily with the operational teams. Disciplinary support, health and safety
• First-level disciplinary measures: prepare, issue and follow up on reminders and simple verbal or written warnings, under the strict supervision of the HR Officer.
• Disciplinary meetings: attend as a witness and note-taker at disciplinary meetings, suspensions or terminations to ensure they are conducted properly, and write the meeting minutes and reports.
• Workplace health and safety: maintain health, safety and hygiene standards on the floor. Other Duties
• Perform any other related duties needed for the HR department to run smoothly, at the request of the HR Officer. Qualifications
•

Education:
diploma in Human Resources, Business Administration or a related field.
•

Experience:
relevant experience in an HR or administrative support role.
• Good command of office tools (MS Office, Excel) and comfort with HR software.
• Excellent written and verbal communication skills in French (English is a plus).
• Basic knowledge of HR administrative procedures.
• Rigor and organization: careful handling of data and respect for deadlines.
• Confidentiality and ethics: discreet handling of sensitive employee information.
• Professional conduct: neutrality, composure and self-control during disciplinary meetings.
• Listening skills and interpersonal

skills:
ability to welcome and guide employees with kindness.
• Respect for hierarchy: ability to work within a defined framework and to systematically refer to the HR Officer for approval. Benefits
• Competitive salary plus stability of employment
• Dynamic and challenging work environment
• Career Advancement program