Career Opportunities: Sr Manager

il y a 6 jours

Casablanca, Casablanca-Settat, Maroc Disability Solutions Temps plein
Job Description
  • Ensure smooth functioning of the business unit & undertake direct responsibility for the Unit's profitability.
  • Achieve revenue targets (EBITA) of the Unit set by the company.
  • Control & maintain Unit's Budgets (Revenue & Resources).
  • Ensure compliance to all existing processes and meet defined Service Level Agreements within the Unit. Ensures that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
  • Maintain high level of staff productivity and efficiency [Qualitative & Quantitative]. Facilitates & encourages team to share "Spark Ideas", and, encourages sharing of Best Practices.
  • Enhance processes to improve quality and efficiency of the Unit and lead new process roll-outs in the respective Visa Application Centres.
  • Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
  • Ensure necessary product and process training is provided to all staff on a regular basis through coaching and development programs.
  • Manage security [Physical and Information] at the Visa Application Centre and also ensure effective controls are in place to pre-empt any physical / data security breach incidents. Adherence to Corporate Security Policy.
  • Work with the Value Added Services team to create new channels of revenue generation.
  • Scout for new business development opportunities and assist the regional Business Development heads in the bidding and acquisition process.
  • Responsible for Satisfaction Index / Score from Applicants [VOC].
  • Responsible for Satisfaction Index / Score from Diplomatic Missions [VOM].
  • Responsible for Satisfaction Index / Score from Employees [ESAT].
  • Develop and manage relationship with diplomatic missions [Embassies / Consulates].
  • Maintain good relations with the FMCs and their staff.
  • Conduct manpower planning & forecasting for the unit.
  • Ensure personal & professional development of employees by providing for trainings as per requirements.
  • Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL's), for all staff,
  • Regular / Monthly Meetings are conducted with the Mission with the following agenda:
    • Discuss MOR, other initiatives (E.g. participation at events organized by the missions) to ensure a cordial & healthy relationship is maintained with the Diplomatic Mission(s).
    • Closure of all issues discussed/ MOM points during meetings/ Correspondence with mission(s)
    • Engage with missions to provide additional service offerings- like Video Conferencing, Additional Submission Locations, SMS Alerts for 100% Applications, and other initiatives - to enhance the Applicant Experience & opportunities to increase revenues.
  • Responsible for SPARK ideas and ensure implementation within stipulated SLA.
  • Ensure judicious use of natural resources.
  • Adhere to the environment health and safety policy/objectives and guidelines of the organization.


Job Description

Job Description - 3

Job Description - 4

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