Service Delivery Manager

Are you passionate about software quality and eager to make an impact in a global SaaS company?

Who are we?

Bizzdesign is a SaaS company with 25 years in the Enterprise Architecture and Strategic Portfolio Management industries, with our HQ in Enschede. Our platform helps large enterprises, including Fortune 500 companies, make better decisions through Enterprise Architecture. We recently acquired Alfabet and MEGA International, expanding our portfolio and enhancing our offerings. With over 600 people from 32 nationalities working across 19 countries, we are growing fast and making an impact.

At Bizzdesign, we pride ourselves on a culture of trust, flexibility, and no-nonsense collaboration. You will join a flat, transparent organization where autonomy is valued, and your voice matters; no layers of red tape, just smart people solving meaningful problems together. We believe in empowering our team with the freedom to work how and where they work best, supported by a strong foundation of mutual respect and accountability. If you are someone who thrives in a high-trust, low-ego environment and values results over hierarchy, you will fit right in.

What will you do?

As a

Service Delivery Manager , you'll report directly to the

MEGA Cloud Services (MCS) Director

and act as the

customer advocate

within MEGA.

You'll have a 360° view of your customers, ensuring that every interaction strengthens the relationship and drives satisfaction.

You'll manage service delivery from implementation to ongoing operations, making sure all SLAs are met and issues are tracked through to resolution.

Your role will span multiple areas:

• Implementation:
  
  Lead scoping and monthly meetings, drive ITSM process implementation, and coordinate customer operational acceptance.
• Operations:
  
  Plan maintenance tasks with clients and cloud engineers, monitor service performance, coordinate upgrades or configurations, and manage server incidents or SLA breaches.
• Governance & Follow-up:
  
  Prepare performance and disruption reports, participate in steering committees, and oversee communication and customer relationship management for SaaS deployments.

Why is this role for you?

This role is ideal if you're passionate about

building strong customer partnerships

and ensuring operational excellence. You'll thrive here if you enjoy being the bridge between technical teams and clients, turning service data into actionable improvements.

You combine organizational skills with a proactive mindset, keeping customers engaged and confident in our solutions.

If you take pride in maintaining high service standards and driving customer satisfaction, this is the perfect opportunity to make an impact within a dynamic, cloud-driven environment.

Who are you?

• You have around 10 years of experience, including at least 3 years in customer relations or negotiation, ideally in a SaaS environment.
• You bring project management or consulting experience and know how to lead customers with confidence.
• You're fluent in French and English, both spoken and written.
• You're proactive, organized, and detail-oriented, ensuring smooth follow-up and clear communication.
• You have excellent people skills, value confidentiality, and know how to build trust with customers and teams.
  You're service-driven and passionate about customer success, always focused on delivering real value and satisfaction.

What is in it for you?

• Competitive Pay with a great base salary and bonus
• Premium pension plan to secure your future
• 20 vacation days to relax and spend time with your loved ones
• Travel allowance to support your commute
• Trainings to ensure smooth onboarding experience
• Supportive, collaborative team culture with opportunity to work remotely
• Work with an international, diverse group of colleagues
• Your input is valued, regardless of role or tenure
  Opportunities to grow in a fast-moving, low-bureaucracy company

Recruitment process

In this role, you can expect the following interviewing process:

• 1st Interview with our Internal Recruiter (30 minutes)
• 2nd Interview with our MCS Director (1 hour)
  3rd Interview with our North Africa Sales Director (30 minutes)

Please submit your CV in English, as only this format will be reviewed.

Are you ready to start building your future with us?