Front Office Manager
il y a 2 jours
-About the Role
A prestigious international hotel group is seeking a highly motivated and experienced Front Office Manager to oversee the front desk operations of one of its 4-star properties located in Casablanca.
-Key Responsibilities
- Lead and manage all front office operations including reception, concierge, and guest relations
- Ensure a seamless and personalized guest experience from arrival to departure
- Supervise, train, and motivate front office staff to maintain high service standards
- Monitor room inventory, rates, and reservations to maximize occupancy and revenue
- Resolve guest concerns promptly and professionally, ensuring satisfaction
- Coordinate with other departments to ensure smooth operations and communication
- Maintain compliance with brand standards, policies, and procedures
- Prepare and analyze front office reports and performance metrics
- Drive continuous improvement in service delivery and operational efficiency
-Candidate Profile
- Minimum 2 years of experience in a similar role within a 4-star or higher hotel
- Strong leadership and interpersonal skills with a hands-on approach
- Fluent in English and French; Arabic is a plus
- Proficient in hotel management systems (e.g., Opera, Protel, or equivalent)
- Exceptional problem-solving and guest service orientation
- Ability to thrive in a fast-paced, multicultural environment
- Degree in Hospitality Management or related field preferred
-What We Offer
- Competitive compensation and benefits package
- Opportunity to grow within a leading international hotel group
- Dynamic and professional work environment
- Discretion and confidentiality throughout the recruitment process
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