Service Support Specialist
il y a 13 heures
Unlock Your Full Potential with the Claims & Customer Service Team at Allianz
Our dedicated team is passionate about supporting our customers and ensuring their needs are met with care, professionalism, and efficiency. We play a vital role in delivering outstanding service by handling claims and customer requests with empathy, accuracy, and expertise. By focusing on customer satisfaction, we help shape the future of Allianz through excellent service delivery. We believe that the key to our continued success lies in investing in the personal and professional growth of Allianz employees, creating a dynamic workforce that thrives on collaboration and excellence. Join us in building a brighter future.
Your Role
- Handle customer inquiries and claims with professionalism, empathy, and efficiency.
- Assess and process claims in accordance with Allianz policies and service standards.
- Provide clear and accurate information to customers, guiding them through the claims journey.
- Collaborate with internal teams to ensure timely resolution of cases.
- Maintain accurate records and update the claims management system efficiently.
- Participate in team coordination meetings and contribute to continuous improvement initiatives.
Key Responsibilities
- Fluent in Dutch (B2 level Minimum) with strong English skills (mandatory).
- Experience in customer contact, claims handling, or a similar role (preferably within a BPO,Admin or insurance environment)
- Proven ability to handle customer cases effectively.
- Goal-oriented, with a strong focus on customer satisfaction and meeting service KPIs.
- Strong interpersonal and communication skills, with the ability to build trust and reassure customers.
- Proficient in using claims or CRM systems and other customer service tools to manage cases efficiently.
Desired Qualifications
- Customer-Centric Approach
: Ability to empathize with customers, ensuring a personalized and positive service experience. - Ownership
: Take full responsibility for each case from start to resolution, ensuring seamless and successful outcomes. - Problem-Solving Skills
: Understand complex situations, evaluate information, and provide effective solutions to customers. - Analytical Skills
: Use data-driven insights to assess service effectiveness, refine processes, and continuously improve customer experience.
Why Join Allianz?
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Great to have you on board. Let's care for tomorrow.
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