Operations Coordinator

il y a 1 semaine

Marrakech, Marrakesh-Safi, Maroc Twily Temps plein 20 000  - 25 000  par an

About Us

We are an international company specializing in concierge and hospitality services, with deep expertise in the US market. We provide high-end, personalized, and seamless services to our clients. Joining our team means being part of a dynamic, professional environment where quality, precision, and client satisfaction are our top priorities.

Your Role

As Operations Coordinator, you will be the key link between our international clients and our operational team in Marrakech. You will ensure the daily management of services while delivering an exceptional client experience.

Key Responsibilities

  • Plan, organize, and supervise on-site operations to ensure service excellence.
  • Recruit, train, and support operational teams to maintain high-quality standards.
  • Serve as the primary point of contact for international clients, handling requests and resolving complaints professionally.
  • Manage schedules, absences, and staffing needs in coordination with management.
  • Suggest solutions and participate in continuous improvement of operational processes.

Profile & Skills

  • Excellent communication skills
  • Strong customer service orientation and interpersonal skills.
  • Highly organized, capable of managing multiple tasks simultaneously.
  • Leadership skills and ability to motivate and guide a team.
  • Experience in concierge services, hospitality, or premium service environments is a plus.

What We Offer

Work in an international company serving a demanding US clientele.

Be part of a high-end, innovative service environment.

A dynamic and stimulating workplace with growth opportunities.

Contribute to premium service standards and make a direct impact on client satisfaction.

Job Type: Full-time

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