Collection Specialist

Requirements

• 2 years experience as a collection / debt recovery specialist over various channels of communication (calls, emails etc)
• Knowledge of MA laws and regulatory-methodological documents governing the activities of the Company.
• Familiarity with orders, departmental instructions, and regulatory documents related to the Department necessary for performing job responsibilities.
• Understanding the economic essence and technology of basic banking operations and services.
• Fundamentals of computer-based information processing technologies.
• Awareness of information considered official, banking, commercial secrets, or confidential in nature.

Responsibilities

• Conduct activities aimed at recovering overdue/unauthorized debts during the pre-litigation stage across the entire loan portfolio in accordance with the Company's approved procedures.
• Achieve individual and collective plans, norms, and tasks assigned by management and outlined in the Company's internal regulatory documents and processes.
• Negotiate with clients to ensure repayment of overdue debts.
• Make outbound calls to clients, adhering to established norms and standards for phone communication, to notify them about the occurrence/existence of overdue/unauthorized debts and the necessity of repayment.
• Handle incoming calls promptly.
• Investigate and resolve issues related to uncredited repayment amounts in client accounts, based on the client lists provided.
• Provide consultations to clients on current obligations.
• Identify reasons for non-payment of overdue debts and determine repayment timelines.
• Appropriately respond to and address client complaints and dissatisfaction.
• Maintain record of the outcomes of interactions with debtors.
• Monitor and update the client database with statuses of completed work, maintaining client histories, and documenting negotiations.
• Act promptly to update contact information in cases of incorrect client notifications.
• Communicate client problems and suggestions related to existing or potential overdue debts to the Collection Manager.
• Participate in testing new technologies and specialized software to enhance operational efficiency.
• Take part in pilot projects of the Department (in accordance with assigned roles and authority).
• Prepare and submit required reports in a timely manner, including detailed statistical reports on completed work.

Type d'emploi : CDI

Expérience:

• Formation: 3 ans (Requis)