Collection Specialist

Did you know KONE moves over one billion people every day? We employ over 57,000 driven professionals in over 60 countries worldwide, joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

At KONE, you'll find innovation that goes somewhere.

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work, and play.

Reporting directly to the Business Controller, we are looking for an energetic and enthusiastic Collection Specialist to be based in our Casablanca, Morocco office. In this role, you will be responsible for executing customer credit management activities.

This is a unique opportunity to join a team of professionals who strive to drive collection strategies in the market. If you feel you have what it takes and can add significant value to this role and department, then apply for this exciting opportunity

What you will do

• Conduct initial collection calls with customers in a structured manner, utilizing SAP worklist support.
• Secure promises to pay from customers during collection calls and accurately record them in SAP.
• Document invoice disputes in SAP as they arise during collection calls.
• Initiate the dispute management workflow by routing recorded disputes to relevant business stakeholders for resolution at the root cause.
• Coordinate the dispute resolution process to ensure disputes are addressed by the appropriate organizational teams.

Are you the one?

• Finance and/or Credit Qualification combined with credit management experience.
• Min 2 years of professional experience in credit management.
• Experience within multi-national companies would be an advantage.
• Customer-centric, conducting the first collection calls towards customers in a structured way with the use of SAP.
• The ability to initiate the dispute management workflow by dispatching the recorded disputes to the other business responsible in the organization for resolution.
• Experienced in coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization.
• Experience with SAP, ERP tools, and MS Office is preferred.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Ability to interpret and analyze data to draw conclusions and identify patterns.
• Ability to work together as a team and promote a harmonious environment.
• Excellent English communication, presentation, and negotiation skills.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link, which can sometimes land in the spam folder.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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