Head of Quality Assurance

il y a 1 semaine

Casablanca, Casablanca-Settat, Maroc Credit+ Temps plein 90 000  - 120 000  par an

​​​​Description :

Credit+ is a next-generation consumer lending company, set to launch in Morocco in 2025.

Our mission is to transform access to financing and promote financial inclusion through fully digital, fast, and tailored credit solutions designed to meet the real needs of every customer.

Supported by cutting-edge technology and deep local expertise, Credit+ is redefining the standards of consumer lending in Morocco. By leveraging the best of technological innovation, we provide a simple, transparent, and responsible credit experience, while expanding access to credit for millions of Moroccans who remain underserved — in full alignment with the National Financial Inclusion Strategy.

We are building a new-generation company, driven by a bold, visionary, and committed team, united by a clear mission: to make credit more accessible and more human.

Credit+ is a brand of SFS Credit Plus

Requirements :

  • 2+ year experience as Technical support Specialist (Help Desk) preferably at a high-growth tech startup in the financial services space
  • Previous experience in customer facing teams
  • Have strong analytical, communication, and organizational skills.
  • Exhibit strong attention to detail, able to spot patterns or anomalies and investigating them to confirm or discard your suspicions
  • The ability to explain complex issues in an easy and understandable manner
  • Experience in Data analytics, working with mid data volumes
  • Strong oral and written communication skills
  • Ability to work well independently as well as the ability to work well with stakeholders
  • Bachelor's Degree, preferably in Computer science or related
  • Willing to work Nights and Weekends on a rotating shift basis

Requirements :

  • 3+ years experience as QA Manager in the service-providing industry, preferably in banking or fintech environment
  • Experience in building QA unit from the scratch, including process/KPIs/team preferred
  • Ability to multi-task, prioritize, manage time effectively and think outside the box
  • Experience in Data analytics, working with big data volumes
  • Ability to work under pressure in a fast-paced environment, with a strong focus on customer satisfaction
  • Excellent communication, engagement and people development skills
  • Bachelor degree from a reputable University preferred

Responsibilities :

  • Managing QA unit (people & process) to deliver highest quality in Customer Operations
  • Participate in QA processes, KPIs and reporting set up
  • Completing Quality Assessment (QA) activities by focusing on identifying successes and failures in Customer Operations teams' work
  • Periodical evaluation system refinement and improvement
  • Providing feedback and identifying errors' root cause analyses (RCA) on a Team, Department and whole O&S levels
  • Participating in Quality refresher sessions and Personal Improvement plans implementation and overview
  • Prepare & report in Weekly, Monthly and Quarterly business reviews

Nice to have :

  • previous startup experience
  • knowledge of the credit card or consumer finance industry, especially fintech

Type d'emploi : CDI

Expérience:

  • Formation: 3 ans (Requis)

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