Operations Coordinator

il y a 2 jours

Casablanca, Casablanca-Settat, Maroc Experience Morocco Temps plein 30 000  - 60 000  par an

About the company: Experience Morocco is a leading provider of curated and authentic travels around Morocco. Co-founded by two Moroccans who met while getting their MBAs at Harvard, Experience Morocco is a rapidly growing and dynamic team with members of diverse backgrounds. From high-end family vacations and honeymoons to destination weddings and corporate retreats, we've become the trusted partners for a wide range of travel agencies and independent travelers.

We are very proud of the work that we do, and wouldn't be successful without our amazing team. We are currently hiring for a role in our Operations team, and we are looking for a motivated young professional to join the team in charge of delivering dream journeys for our customers. 

If you're interested in applying for this role, please upload your CV below, & attach a brief (2-3 paragraph) letter explaining what Experiencing Morocco means for you. Please note that your application will be discarded if you don't submit a cover letter as well.

About the job:

As an Operations Coordinator, your role will focus on making travel arrangements for individuals and groups.

You will manage: 

  • Booking accommodations, activities, and meals

  • Scheduling flights and ground transportation

  • Checking in with ground partners and clients and making any required adjustments to ensure that trips run as smoothly as possible

  • Ensure guests' satisfaction by answering their inquiries promptly and professionally 

This position is based in a busy office environment where multitasking and prioritizing are required. Here are some of the traits that will define the ideal candidate: 

  • Creativity - We have certain processes in place, but you'll be expected to challenge and rethink them to help us get ever more creative with what we offer clients and how we deliver.

  • Proactivity - You've successfully driven initiatives (sales or other projects)

  • Scrappiness and decisiveness - You move fast and you're comfortable doing whatever it takes to get the job done.

  • Exceptional efficiency - You are an outstanding project manager, who can take an idea to impact without direction. You routinely deliver results people didn't think were possible.

  • Organisation and self-motivation - You are able to take direction on a project and run with it without needing constant managing.

  • Attention to detail 

  • Ability to juggle several projects simultaneously 

  • Full fluency in English (fluency in Spanish is a plus)

  • Fluency in computer literacy (Google Suite, CRM systems)

  • Knowledge about Morocco's key cities, sights, and attractions, and 0 to 6 years of professional work experience


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