Sr. Analyst, Solutions Management

ABOUT MANAGED SERVICES

The mission of Managed Services (MS) division is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships. We are the consultative arm of Visa's Risk & Identity Solutions (RaIS) organization that offers a vast portfolio of solutions to our merchant, partner, issuer, and acquirer portfolios.

We strive to maintain unrivaled relationships with these clients. MS is a necessary extension of our clients' teams that allows them to reach their full potential while enabling adoption of Visa products. Our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.

RaIS MANAGED SERVICES CONSULTANT

Job Description

The RaIS Managed Service Consultant will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa's clients to implement these strategies using a combination of Visa and industry tools.

Essential Functions and Responsibilities

• Consulting Expertise

  • Drives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives

  • Regularly discusses and pursues client goals, demonstrating an understanding in clients' evolving business strategies

  • Builds rapport with both the client and the Visa account team to promote retention

  • Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success

  • Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk

• Analysis

  • Increases automation by leveraging internal features and available client attributes

  • Aligns acceptance and fraud KPIs with Managed Solutions objectives

  • Uses Business Intelligence tools to continually highlight client return on investment

  • Processes ad hoc requests and uses existing functionality to accomplish goals

  • Contributes to the continual enhancement of analytical tools

• Solutions Delivery

  • Optimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules

  • Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings

  • Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.

  • Remains proficient in Visa and partner integrations, order and technical flow, and support resources

  • Shares industry best practices within region

  • Understands how client strategies and risk configurations potentially impact Visa revenue

• Communication and Presentation Skills

  • Communicates professionally, succinctly, independently, and with relevance based on audience and topic

  • Engages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountable

  • Shares efficiencies and best practices with colleagues and peers

• Industry Knowledge

  • Builds industry knowledge through internal and external resources

  • Confidently consults clients on industry trends and innovations and educates clients on how payment ecosystems work

  • Understands regional risk regulations

  • Uses knowledge of competitive landscape to shape solutions delivery

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.