Customer Service Representative

il y a 1 semaine

Casablanca, Casablanca-Settat, Maroc Greif Temps plein 120 000  - 180 000  par an

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

032190 Customer Service Representative (Open)

Job Description:

Fondée en 1877, Greif est un leader mondial de l'emballage de performance, présent dans 40 pays. L'entreprise propose des solutions fiables, innovantes et personnalisées qui soutiennent certaines des industries les plus exigeantes et à la croissance la plus rapide au monde. Engagée envers un service client légendaire, l'excellence opérationnelle et la durabilité mondiale, Greif emballe les essentiels de la vie – et crée une valeur durable pour ses collègues, ses clients et ses autres parties prenantes.

Notre usine au Maroc se concentre sur la production et la distribution de fûts en acier, de conteneurs intermédiaires pour vrac (IBC), de bouteilles en plastique et de jerrycans.

Notre vision est claire : dans le domaine de l'emballage industriel – être l'entreprise offrant le meilleur service client au monde.

Nous recherchons actuellement un(e) Customer Service Representative motivé(e) et engagé(e), capable de soutenir nos clients et notre équipe commerciale. .

Principales responsabilités
  • Répondez rapidement et professionnellement aux demandes des clients par téléphone, par e-mail ou en personne.
  • Fournir des informations précises sur les produits, l'état des commandes.
  • Gérer les plaintes et les problèmes courants, en transmettant les cas complexes au superviseur si nécessaire.
  • Enregistrer et traiter les commandes des clients dans le système, en assurant l'exactitude et le suivi en temps opportun.
  • Coordonner avec les départements internes pour assurer la bonne exécution des commandes.
  • Tenir à jour les dossiers des clients et assurer une documentation adéquate des communications.
  • Soutenir l'équipe de vente avec le service après-vente, les soumissions et le suivi des comptes clients.
  • Assurer le respect des normes de service de l'entreprise et contribuer aux initiatives d'amélioration continue.
Exigences
  • Minimum Bac+2 / Bac+3 en Administration des Affaires, Gestion ou dans un domaine connexe.
  • Une expérience préalable en service à la clientèle, (de préférence dans le secteur de l'emballage ou de l'industrie, est un atout).
  • Excellentes compétences en communication en français et en arabe (l'anglais est un atout).
  • Solides compétences organisationnelles, souci du détail et capacité à effectuer plusieurs tâches à la fois.
  • Familiarité avec les outils MS Office (Excel, Word, Outlook) .
  • Esprit orienté vers le client avec capacité à résoudre des problèmes.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at All communication from Greif regarding job opportunities will also come from an email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif's Equal Opportunity Policy.

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