Technical Support Senior Technician

il y a 6 heures

Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 30 000  - 60 000  par an

At Dell Technologies, world-class service doesn't end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document it.

Join us as a
Technical Support Senior Technician
on our
Technical Support
team in
Casablanca
to do the best work of your career and make a profound social impact.

What you'll
achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies, and reduce costs.

You will:

  • Solve complex problems for customers and be on top of ambitious expectations
  • Partner closely with customers while communicating proactively regarding the overall progress of queries
  • Exhibit first-class customer service
  • Drive operational excellence through quality closures and efficient management of issues
  • Have the opportunity to mentor and coach other team members

Take the first step toward your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for in this role:

Essential Requirements

  • Recently graduated within the past 12 months
  • Fluent in French & English
  • World-class customer service, phone etiquette, and work ethic
  • Ability to excel under pressure
  • Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

Desirable Requirements

  • Experience with job-associated databases or software

Who We Are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 19
October 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:
R276399Job Function: Product Services

  • Technical Trainer and CD

    il y a 6 heures

    Casablanca, Casablanca-Settat, Maroc Volvo Trucks Temps plein 1 200 000  - 2 400 000  par an

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.Job SummaryResponsible for identifying training...

  • IT Support Technician

    il y a 6 heures

    Casablanca, Casablanca-Settat, Maroc Forterro Temps plein 45 000  - 60 000  par an

    We are looking for an experienced IT Support Technician to join our team and contribute to the development and support of our IT infrastructure across the Forterro Group.Key ResponsibilitiesProvide on-site and remote support to users for all IT-related issuesEducate users on current and new applications, systems, and servicesEnsure data confidentiality and...

  • Technical Support Engineer

    il y a 6 heures

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 30 000  - 60 000  par an

    PositionTechnical Support EngineerJob DescriptionOur StoryWe are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.At Arrow ECS we are at the forefront of new internet security technology, providing businesses with...

  • Field Service Technician

    il y a 6 heures

    Casablanca, Casablanca-Settat, Maroc LKTec Temps plein 20 000  - 25 000  par an

    We are seeking a proactive and technically skilled IT Field Service Support Technician to join our dynamic team. In this role, you will provide on-site and remote support for hardware, software, and network issues across multiple client locations. You'll be the face of our IT department, ensuring smooth operations and excellent customer service.Key...

  • Senior Technical Project Manager

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Weir Temps plein 50 000  - 100 000  par an

    Senior Technical Project ManagerCasablancaOnsitePurpose of Role: The Senior Technical Project Manager for Weir Minerals North Africa has the responsibility for the independent execution of the technical aspects across a portfolio of Managed Projects up-to and including high-complexity, value, risk, strategic importance and according to the contracted...

  • Morocco Technical Coordinator

    il y a 6 heures

    Casablanca, Casablanca-Settat, Maroc Sistema Temps plein 30 000  - 60 000  par an

    Technical Coordinator  | Africa Team| Morocco, we work with farmers to improve life on Earth.At , we firmly believe that the transition to renewable energy, the reduction of global greenhouse gas emissions, and the adoption of regenerative farming are essential to ensuring a thriving world for current and future generations.We empower family farms across...

  • Associate Field Service Technician

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Diebold Nixdorf Temps plein 20 000  - 25 000  par an

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Nous recherchons actuellement 3 techniciens (Field Service Technicians)...

  • Technical Support Specialist

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Credit+ Temps plein 1 200 000  - 2 400 000  par an

    ​​​​Description :Credit+ is a next-generation consumer lending company, set to launch in Morocco in 2025.Our mission is to transform access to financing and promote financial inclusion through fully digital, fast, and tailored credit solutions designed to meet the real needs of every customer.Supported by cutting-edge technology and deep local...

  • Senior Technical Lead

    il y a 6 heures

    Casablanca, Casablanca-Settat, Maroc Orange Maroc Temps plein 120 000  - 180 000  par an

    À propos d'Orange MarocChez Orange Maroc, Au sein d'Orange Maroc, nous sommes bien plus qu'un opérateur télécoms : nous sommes un partenaire de confiance pour nos clients, qu'ils soient particuliers ou professionnels. Avec nos services mobiles, fixes, cybersécurité et mobile money, nous bâtissons chaque jour des solutions adaptées aux besoins d'un...

  • Senior Technical Business Analyst

    il y a 6 heures

    Casablanca, Casablanca-Settat, Maroc Talan Temps plein 40 000  - 80 000  par an

    Company Description Talan – Positive InnovationTalan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, we are committed to delivering impactful, future-ready solutions.Talan at a GlanceHeadquartered in Paris and operating...