Technical Support Specialist

il y a 1 semaine

Casablanca, Casablanca-Settat, Maroc Credit+ Temps plein 1 200 000  - 2 400 000  par an

​​​​Description :

Credit+ is a next-generation consumer lending company, set to launch in Morocco in 2025.

Our mission is to transform access to financing and promote financial inclusion through fully digital, fast, and tailored credit solutions designed to meet the real needs of every customer.

Supported by cutting-edge technology and deep local expertise, Credit+ is redefining the standards of consumer lending in Morocco. By leveraging the best of technological innovation, we provide a simple, transparent, and responsible credit experience, while expanding access to credit for millions of Moroccans who remain underserved — in full alignment with the National Financial Inclusion Strategy.

We are building a new-generation company, driven by a bold, visionary, and committed team, united by a clear mission: to make credit more accessible and more human.

Credit+ is a brand of SFS Credit Plus

Requirements :

  • 2+ year experience as Technical support Specialist (Help Desk) preferably at a high-growth tech startup in the financial services space
  • Previous experience in customer facing teams
  • Have strong analytical, communication, and organizational skills.
  • Exhibit strong attention to detail, able to spot patterns or anomalies and investigating them to confirm or discard your suspicions
  • The ability to explain complex issues in an easy and understandable manner
  • Experience in Data analytics, working with mid data volumes
  • Strong oral and written communication skills
  • Ability to work well independently as well as the ability to work well with stakeholders
  • Bachelor's Degree, preferably in Computer science or related
  • Willing to work Nights and Weekends on a rotating shift basis

Responsibilities :

  • Handling escalated tickets from the first line Customer Care team
  • Be a POC for all ongoing mass failures and critical escalations
  • Working in HelpDesk board to perform pre-investigation on issues, classify accordingly, and assign to a relevant internal/external team
  • Stakeholder management in order to get escalations addressed properly
  • Maintaining all Team-related KPIs on an expected service delivery level
  • Supporting customer facing teams with any technical related queries

Nice to have :

  • previous startup experience
  • knowledge of the credit card or consumer finance industry, especially fintech
  • proficiency in SQL/ Advanced Excel or any other data manipulation tool

Type d'emploi : CDI

Expérience:

  • Formation: 3 ans (Requis)

  • Technical Support Engineer

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 30 000  - 60 000  par an

    PositionTechnical Support EngineerJob DescriptionOur StoryWe are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.At Arrow ECS we are at the forefront of new internet security technology, providing businesses with...

  • Technical Support Senior Technician

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 20 000  - 25 000  par an

    Technical Support Senior TechnicianAt Dell Technologies, world-class service doesn't end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation,...

  • Technical Support Senior Technician

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 90 000  - 120 000  par an

    Technical Support Senior TechnicianDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge, and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.Join us as a Technical...

  • Technical Support Senior Technician

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 120 000  - 240 000  par an

    Technical Support Senior TechnicianDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge, and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.Join us as a Technical...

  • Application Support Specialist

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Societe Generale Temps plein 40 000  - 80 000  par an

    Reference 25000KSFResponsibilitiesWe are seeking an Application Support Specialist to join the Global Applications Support Team at Bernstein. This role partners with the Global Equity Research & Sales groups by providing support and training users as well as working with the vendors and in-house development teams who manage our Client Relationship Management...

  • Technical Support Senior Technician

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 40 000  - 80 000  par an

    At Dell Technologies, world-class service doesn't end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization,...

  • Technical Support Senior Technician

    il y a 1 jour

    Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 30 000  - 60 000  par an

    At Dell Technologies, world-class service doesn't end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization,...

  • Frontline Support Specialist

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Deliverect Temps plein 20 000  - 25 000  par an

    At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where...

  • IT Support

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc TECEZE Temps plein 20 000  - 25 000  par an

    About the CompanyTECEZE is an IT service provider based in UK, offering a wide range of services to businesses across all sectors. With a focus on maximizing the return on technology investments, TECEZE provides 24/7 support, managed services, hardware supply, meeting room installations, AV solutions, and more. Our team is highly trained with vendor...

  • Business Support Specialist

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc NIPRO Corporation - Global Temps plein 45 000  - 55 000  par an

    Nipro Medical Europe est une entreprise leader dans le domaine des dispositifs médicaux, des produits pharmaceutiques et des emballages pharmaceutiques. Avec plus de employés dans le monde, nous nous engageons à améliorer les résultats pour les patients et la qualité de vie grâce à des produits sûrs et de haute qualité. Rejoignez notre équipe...