Customer Service Specialist

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How You Will Contribute
You will:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
• Organize transport via third-party logistic operators and ensure on time delivery

What You Will Bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence within an FMCG/CPG company
• A customer-facing role in customer service, logistics or sales
• An order-to-cash environment
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More About This Role
What you need to know about this position:

• Management of inbound and intercompany purchase orders end-to-end, including creation in SAP, coordination between the Logistics Operations (Logops), Van team, and suppliers.
• Management of outbound sales orders to local and export customers, including creation in SAP and reconciliation with Sell-in Target (SFA WP management).
• Management of special cases such as returns and donations, including creation in SAP and follow-up on stock availability and budget applicability
• Participation in testing and validation of new projects, including the system test phase for pricing and designation.
• System housekeeping, including closing of open purchase orders (POs), sales orders (SOs), stock transport orders (STOs), and deliveries, and daily reconciliation of ordered versus invoiced.
• Daily sharing of availability versus orders "Available to Promise (ATP)" with the distributor.
• Operation of promotional dispatch and coordination with the CP&A team to ensure that all necessary quantities are available on time per distribution center per SKU.

Education / Certifications:

• A supply chain, procurement, logistics, engineering degree or a related business area
• Previous experience in a relevant position
• Strong computer skills in SAP and Microsoft Office applications and the ability to learn new applications quickly

Job specific requirements:

• Negotiation and conflict resolution
• Empathy and problem-solving mentality
• Timeliness and reliability and good priorization skills
• Resilience
• Strong analytical skills

No Relocation support available

Business Unit Summary
Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type
Regular

Order Management (OTB)

Customer Service & Logistics