Bilingual Customer Service Specialist

il y a 1 semaine

Tanger, Tanger-Tetouan-Al Hoceima, Maroc BeLocum Temps plein 70 000  - 120 000  par an

Bilingual Customer Service Specialist (French & English) – Tangier

About Us :

BeLOCUM
is a fast-growing and innovative company specializing in managing healthcare replacements through a cutting-edge digital platform. Our mission is to deliver an exceptional customer experience, powered by a passionate team and a stimulating work environment.

As we continue to expand, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team in Tangier.

If you are service-oriented, fluent in French and English, and eager to contribute to the continuous improvement of the customer journey, we'd love to hear from you

Your Role :

As a Customer Experience Specialist, you will be at the heart of our client relations, ensuring satisfaction, loyalty, and seamless user interactions. Your responsibilities include:

1. Provide outstanding customer support

  • Handle customer inquiries via phone, email, and chat with professionalism and empathy.

  • Deliver tailored solutions while respecting our quality standards.

  • Track recurring issues and escalate them to improve processes and services.

2. Enhance the customer journey

  • Proactively suggest improvements to optimize the user experience.

  • Collaborate with internal teams to resolve complex cases efficiently.

  • Contribute to new initiatives aimed at increasing satisfaction and loyalty.

3. Manage communications effectively

  • Ensure clear, professional, and timely communication with clients and partners.

  • Accurately document all interactions and solutions.

  • Meet service deadlines and deliver a flawless customer experience.

What We're Looking For :

We seek an experienced professional who thrives in dynamic environments and is passionate about building strong customer relationships.

Qualifications & Experience :

  • Degree (Associate's or higher) in business, management, communication, or related field.

  • Minimum 2 years' proven experience in customer service, support, or client relationship management.

  • Fluent in French and English, both written and spoken.

Key Skills :

  • Excellent communication and active listening skills.

  • Strong problem-solving and complaint-handling abilities.

  • Familiarity with CRM systems and customer management tools.

  • Customer-focused mindset with a results-driven approach.

  • Highly organized, detail-oriented, and capable of multitasking.

  • Team player with the ability to work cross-functionally.

Why Join BeLOCUM?

  • Dynamic work environment: Be part of an innovative, fast-growing company where every day brings exciting challenges.

  • Passionate team: Collaborate with colleagues dedicated to service excellence.

  • Quality-driven culture: Play an active role in continuously improving our services.

  • Stable and rewarding opportunity: Full-time permanent contract with attractive conditions and recognition of your contribution.

Join
BeLOCUM
and take part in an exciting human and technological adventure dedicated to improving healthcare services.

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