Bilingual Customer Service Specialist
il y a 2 semaines
Bilingual Customer Service Specialist (French & English) – Tangier
About Us :
BeLOCUM
is a fast-growing and innovative company specializing in managing healthcare replacements through a cutting-edge digital platform. Our mission is to deliver an exceptional customer experience, powered by a passionate team and a stimulating work environment.
As we continue to expand, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team in Tangier.
If you are service-oriented, fluent in French and English, and eager to contribute to the continuous improvement of the customer journey, we'd love to hear from you
Your Role :
As a Customer Experience Specialist, you will be at the heart of our client relations, ensuring satisfaction, loyalty, and seamless user interactions. Your responsibilities include:
1. Provide outstanding customer support
Handle customer inquiries via phone, email, and chat with professionalism and empathy.
Deliver tailored solutions while respecting our quality standards.
Track recurring issues and escalate them to improve processes and services.
2. Enhance the customer journey
Proactively suggest improvements to optimize the user experience.
Collaborate with internal teams to resolve complex cases efficiently.
Contribute to new initiatives aimed at increasing satisfaction and loyalty.
3. Manage communications effectively
Ensure clear, professional, and timely communication with clients and partners.
Accurately document all interactions and solutions.
Meet service deadlines and deliver a flawless customer experience.
What We're Looking For :
We seek an experienced professional who thrives in dynamic environments and is passionate about building strong customer relationships.
Qualifications & Experience :
Degree (Associate's or higher) in business, management, communication, or related field.
Minimum 2 years' proven experience in customer service, support, or client relationship management.
Fluent in French and English, both written and spoken.
Key Skills :
Excellent communication and active listening skills.
Strong problem-solving and complaint-handling abilities.
Familiarity with CRM systems and customer management tools.
Customer-focused mindset with a results-driven approach.
Highly organized, detail-oriented, and capable of multitasking.
Team player with the ability to work cross-functionally.
Why Join BeLOCUM?
Dynamic work environment: Be part of an innovative, fast-growing company where every day brings exciting challenges.
Passionate team: Collaborate with colleagues dedicated to service excellence.
Quality-driven culture: Play an active role in continuously improving our services.
Stable and rewarding opportunity: Full-time permanent contract with attractive conditions and recognition of your contribution.
Join
BeLOCUM
and take part in an exciting human and technological adventure dedicated to improving healthcare services.
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